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Job Details
Posted date: Jul 23, 2025
Category: Marketing
Location: Redmond, WA
Estimated salary: $135,200
Range: $85,100 - $185,300
Employment type: Full-Time
Travel amount: 25.0%
Work location type: Up to 50% work from home
Role: Individual Contributor
Description
Are you passionate about crafting seamless, player-first digital experiences? We are looking for a customer-obsessed individual to help evolve the Xbox Digital Storefronts—using data, experimentation, and content strategy to improve how millions of players discover and engage with games across Xbox platforms.Xbox has millions of passionate fans and a vast catalog of gaming titles available across a wide range of devices. We drive growth by building deeper connections with customers, and the Xbox Digital Stores play a central role—helping players everywhere discover, access, and play the best games across Xbox platforms.
To help accelerate this vision, we are looking to hire a Ecommerce Interaction & Experieince Manager to push our Xbox Stores' experience beyond what’s expected and help deliver seamless, engaging journeys for players and customers worldwide. In this role, you will contribute to shaping customer-facing experiences that drive both engagement and business results.
You will be joining the Shopper Interactions & Experiences team, responsible for shepherding high-quality customer traffic through the shopping journey and improving conversion across priority markets. The team creates scalable strategies to maximize the impact of content and experience delivery by applying analytics, research, and experimentation. By optimizing the shopper journey, improving workflows, and shifting from manual to automated solutions, the team ensures a strong customer experience combined with meaningful business value from the tools it uses and the work it delivers.
What our team offers
At our core, we are a customer-focused team that encourages a diverse and inclusive culture. We are respectful, collaborative, honest, accountable, and approach work with a fun, positive attitude. We strive to understand our players and design experiences that connect them to the right content and foster long-term engagement and connection. The right candidate can expect opportunities to grow their experience and career, influence partners across teams, contribute to decisions that shape digital commerce and player experiences, and build thought leadership in a space where creativity, experimentation, and impact come together.
What I will do for you
Champion your successes at every level of our leadership.Empower you to gain new experiences and improve upon your strengths.Support who you are as your authentic self.Make career development a consistent priority. Core Responsibilities
Leverage analytics, research, and experimentation to understand the customer journey across digital storefronts—from discovery through purchase—and identify opportunities to improve shopper experience.Design and execute A/B tests, feature pilots, and content strategy experiments to optimize content effectiveness and surface performance.Develop and maintain scalable content strategy frameworks, guidelines, and playbooks to ensure consistency, quality, and alignment across platforms and marketplaces.Track and report on the ROI of key shopper journeys to support business growth and data-driven feature investments.Collaborate across teams to align on experimentation insights, content strategies, and continuous optimization of dynamic and static shopper experiences.
Qualifications
Required/minimum qualificationsMaster's Degree in Business, Marketing, Economics, Social Science, Computer Science, Information Technology, or related field AND 1+ year(s) experience in retail, ecommerce, data science, research, marketing or business-related roles OR Bachelor's Degree in Business, Marketing, Economics, Social Science, Computer Science, Information Technology, or related field AND 2+ years experience in retail, ecommerce, data science, research, marketing or business-related roles OR 3+ years experience in retail, ecommerce, data science, research, marketing or business-related roles OR equivalent experience. 1+ years Experience understanding and optimizing customer-facing user journeys on digital D2C platformsAdditional or preferred qualifications3+ years experience in marketing strategy, business planning, or similar roles.3+ years experience in Ecommerce experience management.2+ years project/vendor management experience.Proficiency in A/B testing, user research, or data analysis to guide content and experience decisions.Hands-on experience with CMS tools, merchandising systems, or dynamic content delivery at scale.Ability to work cross-functionally with product, engineering, design, and business teams.Skilled at translating insights into clear strategies and operational improvements.Experience with automation or AI-driven processes to enhance efficiency and quality.Comfortable tailoring messages to diverse audiences.Passion for delivering great gaming and media experiences across platforms and markets.Experience with intelligent systems, AI, or automation to improve customer experiences and internal efficiencyeCommerce IC3 - The typical base pay range for this role across the U.S. is USD $85,100 - $169,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $112,000 - $185,300 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until July 31st 2025.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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