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Job Details
Posted date: Oct 03, 2025
Category: Product Management
Location: Multiple Locations, Multiple Locations
Estimated salary: $222,050
Range: $139,900 - $304,200
Employment type: Full-Time
Travel amount: 25.0%
Work location type: 3 days / week in-office
Role: Individual Contributor
Description
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovative solutions that accelerate business value, drive operational excellence and nurture long term loyalty. One of the key mechanisms in which Microsoft activates the incredible talent of its technical teams for customer success is through Microsoft Unified. Unified enables a proactive approach with customers, This approach is designed to result in accelerated value creation and sustained growth for the Microsoft Cloud. It serves as a growth engine for the company by getting hands-on with customers to understand their priorities and help drive adoption and optimization at speed.
Unified support has four main product service lines – Enterprise, Partner, Value Acceleration Services and Mission Critical Services. This role will be a key contributor responsible for the company’s Partner Support & Success product service line. This product service line is critical to building and maintaining a partner ecosystem that’s able to successfully drive support and success for Microsoft customers. These offerings equip and enable Microsoft partners in every industry across the globe, helping extend Microsoft’s reach.
As a Director, Partner Support & Success on this team, you will be responsible for taking the ‘Unified for Partner’ offer to market. In this role you will envision, form, and deliver the ‘to-partner’ and ‘to-field’ strategy and execution motions required to see the new offer mature from pilot, to preview, to General Availability for thousands of Microsoft partners worldwide.
The work ahead is demanding. Customer expectations increase constantly and with that the expectations on Microsoft and its partner ecosystem rise to meet those demands. Our new Unified for Partner offer is designed to help partners operate more effectively in both proactive and reactive services. It is based on an economic model that gives partners greater opportunity to invest in their own capabilities.
Are you up for the challenge?
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Portfolio Alignment: Work across the business to understand the Microsoft Unified portfolio objectives and the role of your product service line to achieve overall goals. Offer Implementation: Own accountability for envisioning, forming, and delivering the ‘to-partner’ and ‘to-field’ strategy and execution required to land the new Unified for Partner offer Influence Design: Provide the voice of feedback (partner + field) to ensure offer benefits meet the standards and expectations of the buying audience Value Articulation: Ensure the development of simple, clear and persuasive story for customers that can be used with customer facing roles to lead discussions. Packaging & Pricing: Help partners and field teams understand the packaging and pricing strategy, emphasizing clear and compelling customer value to accelerate market adoption. Promise Realization: Ensure customer promises made in the product service line are delivered consistently. Monitor and improve customer experience and results. Continuous Improvement Programs: Create a culture that drives ongoing learning and improvement. Adapt strategies based on market feedback and success measures.
Other
Embody our culture and values.
Qualifications
Required / Minimum QualificationsBachelor’s Degree in Business Administration, Economics, Finance, or related field AND 8+ years experience in leading business strategy and/or programs OR equivalent experience. Experience leading partner business or programs. Experience leading large transformative change projects with partners and field teams. Additional or Preferred Qualifications
Bachelor’s Degree in Business Administration, Economics, Finance, or related field AND 12+ years experience in leading business strategy and/or programs OR equivalent experience. Experience working in professional services, support and success businesses. Experience leading product development, GTM/landing with sales + delivery teams. Proven track record of driving business growth and improving partner experience. 4+ years experience taking a product, feature, or experience to market (e.g., design, addressing product market fit, and launch, internal tool/framework).6+ years experience improving product metrics for a product, feature, or experience in a market (e.g., growing customer base, expanding customer usage, avoiding customer churn).6+ years experience disrupting a market for a product, feature, or experience (e.g., competitive disruption, taking the place of an established competing product).
Product Management IC5 - The typical base pay range for this role across the U.S. is USD $139,900 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until October 8, 2025.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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