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Job Details
Posted date: Aug 21, 2024
Category: Sales Enablement
Location: Redmond, WA
Estimated salary: $199,050
Range: $129,200 - $268,900
Employment type: Full-Time
Travel amount: 25.0%
Work location type: Up to 100% work from home
Role: Individual Contributor
Description
With over 18,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing AI-powered capabilities and human expertise to accelerate business value, drive operational excellence and nurture long term loyalty.
The Global Modern Work Customer Success team is looking for an experienced Director Business Strategy to lead our Copilot Extensibility strategy. As customers look to move beyond year 1 of this new AI era, they are looking to extend beyond productivity gains to leverage AI to transform business value. Extensibility will be critical to this!
This role will partner closely across the Modern Work Customer Success Team, working with the field leaders, operations, Modern Work Usage and technical strategy teams to drive success. It will also work with key partner organizations including the Specialist Sales Team (STU), Finance Leads, Data Science, Modern Work Marketing, Engineering and FastTrack.
This role is flexible in that you can work up to 100% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Business Strategy
• Conducts market-based research on industry across TAM growth, customer demand and competitive trends. Align closely with tech strategy, finance and marketing teams on key customer trends to inform Go To Market. Learn from field leader feedback on current model friction that could be addressed through changes.
Problem Solving & Insight & Judgement
• Synthesizes findings into from research into Go to Market plan and other strategic projects. Think through short, medium and long term implications of strategy and partner closely across business strategy, tech strategy and partner teams to make a reality. Provide prioritization for key changes and investment needed to drive growth.
Communication
• Communicates and advocates strategy and insights to business leaders (e.g., Senior Directors, GM-level, CVP) and conveys viewpoints through simple and consistent frameworks. Use executive presence to drive influence for broader decisions that have implications on strategy. Communicate changes clearly to stakeholders and field teams. Delivers learnings, recommendations, and implications to executives to facilitate ongoing feedback loop.
Business Management
• Show command of the Usage business. Understand key levers for growth, how they relate to the data and be able to prioritize which levers to pull to drive highest ROI. Lead discussions on performance monthly, taking data, field feedback and partner feedback and synthese into a simple story for executives to understand through forums such as the Monthly Business Review.
Team Development
• Mentors colleagues in target areas, providing project-specific feedback as appropriate. Supports recruiting and onboarding efforts for Strategy team members by conducting interviews and training. Contributes to team culture and takes a leadership role in an aspect of team success (e.g., social activities, onboarding).
Culture
• Role model “best team” in the world culture of our org
• Lead work with optimism, clarity and empathy
• Have accountability for driving results and always learning
Other
Embody our culture and values
Qualifications
Required/Minimum Qualifications· Bachelor's Degree in Business Administration, Marketing, Finance, Engineering, or related field AND 5+ years experience in business consulting, sales, sales operations, information technology (IT), account management, business development, marketing, IT field sales, or a related field
o OR equivalent experience.
· 6+ years' experience in Strategy, Management Consulting, Sales, or Finance.
Additional or Preferred Qualifications
· Bachelor's Degree in Business, Finance, Economics, Computer Science, or related field AND 7+ years marketing, strategy, sales, sales leadership, program management, project management, business planning, consulting, finance, economics, and/or partner organization experience
o OR Master's Degree in Business Administration or related field AND 5+ years marketing, strategy, sales, sales leadership, program management, project management, business planning, consulting, banking, finance, economics, and/or partner organization experience
o OR equivalent experience.
Sales Strategy Enablement IC5 - The typical base pay range for this role across the U.S. is USD $129,200 - $248,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $162,000 - $268,900 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until August 26, 2024.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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