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Job Details
Posted date: Aug 08, 2024
Category: Customer Success
Location: Multiple Locations, Multiple Locations
Estimated salary: $199,050
Range: $129,200 - $268,900
Employment type: Full-Time
Travel amount: 25.0%
Work location type: Up to 100% work from home
Role: People Manager
Description
In our Small, Medium, Corporate (SMC) and Digital Sales (DS) organization, we have set out with the purpose of empowering our customers through the unique value of the Microsoft cloud by building a globally led, digital-first scale organization aligned with partners. Dedicated to one of the fastest growing customer segments, the SMC + DS organization is on pace to be Microsoft's next $100 billion-dollar business - this is where you come in. In SMC+DS, we have set out with the purpose of empowering our customers through the unique value of the Microsoft cloud by building a globally led, digital-first scale organization aligned with partners.The SMC+DS helps organizations accelerate their adoption of Microsoft’s technologies through an agile and digital first engagement model, and scaling through our robust Channel and Partner ecosystem. From innovative startups to hundred-year-old household names, SMB+DS has the breadth and depth for innovation in every scenario across the world.
As a Director, Azure Partner Success in the SMC+DS organization, you will build and develop a team of people who help our partner ecosystem in growing the usage of their existing customers and accelerating their time to business value.
This role requires continuous innovation and evolution of our sales engagement strategy, while remaining focused on the customer and partner needs. To be successful as a leader for this organization, you should have a deep understanding of the customer success lifecycle management and up-sell/cross-sell motions across services/products and the respective routes to market. Your organization represents a v-team of key business partners from the partner, sales, technical implementation, and sales operations teams, driving Azure consumption revenue indirectly through the building and development of customer success behaviours among key partners to help them invest accordingly to address customer needs and accelerate their digital transformation
You will also have an opportunity to work cross-collaboratively while living our shared SMC+DS Culture priorities: Diversity and Inclusivity, Wellbeing, Sustainability, and Learning. If you have been described as customer obsessed and have a passion for digital-first solutions, we invite you to learn more about the SMC+DS organization and the value we deliver to our customers, partners, and one another, every day
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond..
Partner Relations
Helping partners grow ACR and adopt capabilities which drive high quality, customer centric usage of AzureSupporting partners to expand their relationships with their own customers by driving adjacent and next-logical workload adoptionIncreased acceleration of time-to-value for customers through the use of reusable collateral delivered for and by the partner ecosystemSupporting and coaching the implementation of Customer Lifecycle Management strategies to maintain a baseline, reduce churn, and develop customers – all delivered through partners.
People Management
Managers deliver success through empowerment and accountability by modeling, coaching, and caring.Model - Live our culture; Embody our values; Practice our leadership principles.Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.Organizational Development
Coaches team to create and nurture capabilities in a portfolio of partners, serving as an expert source for those partners in developing their capailbities aligned to Consumption Maturity.Develops and contributes to reporting which highlights the impact of the team and functionDevelopments partner assignment and selection strategy for the team, and coaches team on how to develop cadences, set expectations for the partnership, and establish and work towards key partner outcomes and goals.Builds processes and best practices to help the team better understand the partner experience, and ensures the team stays up to date on new and relevant information to help anticipate and capture new partner needs in growth. Coaches team members on how to target partner decision-makers and influence key internal/external stakeholders. Synthesizes insights from the team to identify widespread patterns and develops emerging business strategies for the organization.Embody our culture and values Partner and Segment Strategy Development and Ownership
Contribute to global initatives by utilizing existing and developing on top of best practices for partner accelerationChampions and coaches programmatic execution and adoption of programmes to accelerate time-to-business valueAct as an escalation point for challenging situations around initiative landing or customer retention for partners
Qualifications
Required/Minimum QualificationsBachelor’s Degree in Sales, Change Management, Information Technology (IT), Business, or a related field AND 6+ years experience in a global business environment, customer/partner engagement, cloud-based solutions, sales, account management, project management, customer relationship management, IT ServicesOR equivalent experience.People Management experience.Additional or Preferred Qualifications5+ years people management experience.5+ years of partner engagement experienceCompleted training and/or certification on these Microsoft technologies or similar information technology solutions or software applications: Azure - Microsoft Certified: Azure Fundamentals (AZ-900) or Designing and Implementing Microsoft Azure Networking Solutions (AZ-700)Partner Success M5 - The typical base pay range for this role across the U.S. is USD $129,200 - $248,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $162,000 - $268,900 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until August 13, 2024.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
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