New job, posted less than a week ago!
Job Details
Posted date: Jan 21, 2026
Category: Resource Deployment
Location: Greater Toronto, Ontario
Estimated salary: $144,800
Range: $112,000 - $177,600
Employment type: Full-Time
Work location type: 0 days / week in-office – remote
Role: Individual Contributor
Description
OverviewWith more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
We are hiring a Delivery Resource Manager in ATZ. Our RM team is partnering across all areas in ATZ as well as Global pools, but the concentration for this role is partnering with the ATZ business. This position will require being able to pass clearance requirements in Canada.
This position is responsible for making prioritized staffing decisions, navigating through technical, political, and organizational complexity, and resolving conflicts to drive customer satisfaction. Achieving utilization and bench targets, fulfilling demand for Cloud Solutions Architect within defined service levels, maintaining data integrity throughout the resourcing process, and highly capable of converting the daily operations into strategic insights while providing sound business recommendations are core requirements for the Customer Success Resource Manager role. The role will also be the strategic resourcing partner with the field managers in resolving escalations, and assessing individual engineer skills, and provide recommendations/guidance for developing engineer readiness plans with CSU management team, in order to increase the skills to meet the demands of the business.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
The Delivery Resource Manager is a trusted advisor to area CSU management team, as well as a member of their extended team, ensuring constant understanding of the business needs and insights in order to provide timely staffing advises. This role is ultimately responsible for formulating and implementing our resource strategies across the aligned areas, with aspirational alignment as the ATZ virtual lead in assigned focus. Persons in this role shall demonstrate and maintain strong partnership across all levels, strong business acumen, and the ability to formulate and execute a detailed plan to meet business goals and customer needs. In addition, the ability to be flexible, take on challenges outside of current knowledge, and skill sets to meet CE&S/CSU evolution will be critical to achieve success.
Qualifications
Required/minimum qualifications
Bachelor's Degree in related field AND 6+ years experience in consulting, client/project management, services delivery, or business development OR equivalent experience.Additional or preferred qualifications
Ability to obtain Reliability Clearance in Canada.Bachelor's Degree in related field AND 8+ years experience in consulting, client/project management, services delivery, or business development OR equivalent experience.2+ years delivery management experience.2+ years resource management experience.Extensive years of business experience in a global team setting within Professional Services/Customer Support organizations Relevant industry & technical knowledge, self-motivated & result-oriented  Comfortable with hands-on operations (including but not limited to daily staffing transactions, escalations, reporting, and data analysis) in a fast-paced matrixed organization Solid experience applying analytical methods to business problems, presenting the story behind the data in a structured way, and driving improved decision-making and outcomes Passion for automation and innovation Ability to manage ambiguity in an evolving and dynamic environment and the ability to challenge stakeholder requirements and drive good trade off decisions Strong attention to detail and the ability to balance and prioritize multiple tasks to reach results within deadline
Resource Deployment IC4 - The typical base pay range for this role across Canada is CAD $112,000 - CAD $177,600 per year.
Find additional pay information here:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html
Resource Deployment IC4 - L'échelle salariale de base typique pour ce rôle dans l'ensemble du Canada est de 112,000 $ CAD à 177,600 $ CAD par année.
Pour plus d'information au sujet de la rémunération, veuillez cliquer ici:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html
Ce poste sera ouvert pendant au moins cinq jours et les candidatures seront acceptées de façon continue jusqu’à ce que le poste soit pourvu.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft est un employeur offrant l’égalité d’accès à l’emploi. Tous les candidats qualifiés seront pris en considération pour l’emploi, sans égard à l’âge, à l’ascendance, à la citoyenneté, à la couleur, aux congés médicaux ou familiaux, à l’identité ou à l’expression de genre, aux renseignements génétiques, à l’état d’immigration, à l’état matrimonial, à l’état de santé, à l’origine nationale, à un éventuel handicap physique ou mental, à l’affiliation politique, au statut de vétéran protégé ou au statut militaire, à la race, à l’ethnie, à la religion, au sexe (y compris la grossesse), à l’orientation sexuelle ou à toute autre caractéristique protégée par les lois, ordonnances et règlements locaux applicables. Si vous avez besoin d’aide avec des accommodements religieux et/ou d’un accommodement raisonnable en raison d’un handicap pendant le processus de candidature, apprenez-en plus sur la demande d’accommodement.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Check out other jobs at Microsoft.