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Job Details
Posted date: Feb 11, 2025
Category: Data Center
Location: Quincy, WA
Estimated salary: $161,400
Range: $100,800 - $222,000
Employment type: Full-Time
Travel amount: 25.0%
Work location type: Microsoft on-site only
Role: People Manager
Description
Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Datacenter IT Operations Manager, Logistics, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.In the Datacenter IT Operations Manager, Logistics role, you will work with the Datacenter Operations Manager, Datacenter Project Managers, and Data Center Inventory & Asset Managers (DIAM) to drive and implement consistent programs across the operations and logistic verticals in the datacenter. With your team, you will enable the build out, onboarding and operationalization of new datacenter capacity, and actively participate in the incident and outage process to ensure proper root cause analysis and appropriate follow-up with affected site contacts. You will also oversee the DIAMs day-to-day operations providing you a complete end-to-end perspective and accountability.
Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action!
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Data Center Operations
Holds team accountable for compliance with service change policies. Documents and drives alignment on dependencies, supplier contracts, success metrics, resource readiness, operational, supportability, and manageability criteria. Ensures that the IT and Critical Environment (CE) service is consistent with service-level requirements. Partners with other groups to support global and regional initiatives (e.g., environmental health and safety, risk assessments, certifications). Ensures third parties are compliant with security, safety, and all other guidelines. Supports and executes corrective action based on audit results and findings. Drives accountability with landlord to adhere to MSFT service-level agreement. Ensures audits, global and regional initiatives, and third party guidelines are upheld.Manages/supports alignment to budget of the Data Center and makes tradeoff decisions to adhere to sound fiscal practices. Includes support for budget planning and forecasting. Forecasts demand costs, drives awareness among business leaders on the business implications of service management issues, and negotiates with business leaders to win resources to ensure that the long-term value of the service is maintained. Works with the cost for country or region. Seeks input from team members or team leaders as required. Monitors After the Facts (ATFs) and Purchase Orders (POs).Manages/supports alignment to budget of the Data Center and makes tradeoff decisions to adhere to sound fiscal practices. Includes support for budget planning and forecasting. Forecasts demand costs, drives awareness among business leaders on the business implications of service management issues, and negotiates with business leaders to win resources to ensure that the long-term value of the service is maintained. Works with the cost model and reporting system to enable the forecasting, tracking, reporting of costs, risks, and dependencies for a campus, country or region. Seeks input from team members or team leaders as required. Monitors After the Facts (ATFs) and Purchase Orders (POs).Drives translation of KPIs and OKRs for local teams. Clarifies and refines strategic vision to communicate to the teams.Ensures daily 5 and 15s are conducted around safety and compliance where applicable; ensures no unauthorized or unescorted personnel accesses data center halls. Follows and adheres to run book provided by security division. Reports immediately any safety or security issues or concerns. Ensures team has a culture of safety. Ensures all data-bearing device polices are followed. Ensures RCA process is followed; manages non-compliance as needed, in collaboration with key stakeholders.Service Delivery
Leads the communication and resolution of issues by analyzing and prioritizing data from stakeholders and directing efforts. Applies deep subject matter expertise and escalates to meet SLA/OLAs with minimal disruption to the client/customer and business. Shares common and repeating cases with regional/global teams; shares best practices to address and mitigate issues and reduce recurrence; determines more efficient ways of resolving issues. Participates in every Sev 1/Sev 2 Incident Bridge meeting. Analyzes KPIs, OKRs, SLAs, and OLAs and ensures that service and operation levels are met. Leads key processes, such as team and triage meetings, prioritizes work across the team, and rebalances resources and priorities to respond to changes. Determines and recommends need for additional resources. Reviews metrics with team to ensure understanding of targets and current performance levels; aligns team on needed improvements.Leads team to design service and technology solutions that reduce the risk of deployment and environmental issues prior to production release. Triages and prioritizes complex problems against key risks to the business as well as documents and drives the adoption of solutions that prevent recurrence of similar issues. Supports ICs in completing post mortem. Approves root cause analysis and post mortem reporting. Recommends budget needed to make necessary improvements. Adheres to notifications to supporting incident recovery help desk according to agreed upon SLAs.Manages multiple, complex technologies, services, and projects simultaneously. Sets criteria for tool standards and identifies and drives the adoption of a standard toolset across multiple service teams. Manages resources appropriately to accommodate pilot programs and task force participation. Makes recommendations for additional funding. Escalates to appropriate stakeholders to remove obstacles. Ensures information, awareness, and changes resulting from escalations are communicated throughout the teams as appropriate.Is accountable for end-to-end service compliance, quality, and client satisfaction for the agreed-upon service levels. Ensures that all issues are documented, tracked, discussed, and resolved with clients, suppliers, and the appropriate stakeholders with consistent and complete communication throughout. Communicates status and report service KPIs, as measured against SLA/OLAs. Seeks information about the underlying needs of customers; and positions organization to deliver solutions that exceed customer expectations. Learns and understands the customer's business and maintains a customer focus to improve quality and ensure that the customer receives the highest return on investment. Consults regional/global teams to identify gaps (e.g., scope, technology, procedure, resources) and develops strategies to address.Drives stakeholder and cross functional partnerships; works with campus/regional/global teams to implement changes (e.g., regional or global initiatives like process improvement, safety, compliance, security, engineering, tooling). Manages relationships with clients and suppliers to ensure that all expectations are clarified, understood, documented, and met. Effectively communicates with clients and partners (e.g., upcoming service impacts and outages, delivery dates, requirements, project status, new initiatives). Ensures teams have the platform and support to participate in cross-functional teams; makes connections and builds network for teams as needed. Empowers teams to work collaboratively. Creates visibility to help other teams succeed with regional/global management team.
Data Center Work Environment
Drives service implementation, adoption, training, quality audits, and the education of support teams (including vendors) to enable the best support and service levels. Creates process for teams to stay up-to-date on current changes (e.g., method, policy, procedure) and required implementation. Helps with onboarding newer peers. Mentors others on a variety of knowledge and skill areas to support team growth and development.Removes barriers to agility to enable the team to shift priorities quickly without losing productivity. Establishes a culture of safety, quality and customer obsession ensures that the team’s standards are consistent with the overall service objectives. Regularly scans the environment to help anticipate changes that could affect key projects; leads change in plans, goals, actions, or priorities to respond to changing situations; champions necessary course corrections. Ensures changes are implemented completely in accordance with documented procedures, accurately, and in a timely manner. Tracks adoption rates and reacts accordingly. Communicates with team to enhance awareness and adoption of change. Participates in Change Advisory Board (CAB) meetings.Promotes a positive team environment by modeling best practices. Is accountable for and fosters healthy team morale. Drives collaboration across service teams. Removes barriers by working with others around a shared need or customer benefit; able to maintain a broader perspective, and identifies and evaluates opportunities to enhance the business through cross-group collaboration; and incorporates diverse perspectives to thoroughly address complex business issues. Engages and maintains consistent communication with all relevant parties until issues are resolved. Acts as a trusted resource and advisor to a wide network of colleagues with diverse personalities; creates influence strategies that cross organizational boundaries to achieve broad business goals; and anticipates issues or implications that their ideas would have on others and pursues mutually beneficial strategies. Recognizes team successes; rewards teamwork and contributions to team success. Creates clarity and generates energy and excitement.Understands workforce capability and delegates work accordingly across team to effectively deliver results. Finds ways to accomplish more by enabling others. Delegates in order to promote growth and development of future leaders.
Ownership
Has pride and a sense of personal accountability for the end-to-end service quality, completeness, and resulting customer experience. Identifies unaddressed issues across the service and resolves, escalates, or finds the appropriate owner to ensure the highest level of quality. Drives and owns the service management perspective to ensure that business leaders understand the business implications of risks, dependencies, and budgets to enable good business decisions and ensure the long-term value of the service. Models and fosters accountability for the team.
People Management
You help employees identify growth opportunities, develop skills and build development plans. You drive the execution of projects. You establish and communicate performance expectations, identify and address gaps and monitor performance to ensure plans are met.Other
Embody our Microsoft One culture and values.
Qualifications
Required/Minimum Qualifications:High School Qualification or equivalent AND 3+ years operations end-to-end operational warehouse/supply chain/logistics experience in an information technology (IT) environment OR equivalent experience.Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.Additional or Preferred Qualifications:
Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 8+ years experience working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) and Data Center Inventory & Asset Technician Management experienceOR High School Qualification or equivalent AND 10+ years experience working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling)and Data Center Inventory & Asset Technician Management experienceOR equivalent experience.Experience operating ticketing system in data center environment.1+ year(s) of people management experience.Experience in Environmental Health and Safety (EHS).Applicable certifications: APICS/Inventory Control (American Production and Inventory Control Society)/ ASCM (Association for Supply Chain Management), International Association of Information Technology Asset Managers (IAITAM), Inventory Control, Microsoft Operations Framework (MOF) Certifications, Project or program management (e.g. PMP, etc) ceritifications.Enterprise-level Experience in managing large-scale and complex projects/programs representing operational, business, and logistical verticals. Working knowledge of audit and compliance requirements in a large global enterpriseProfessional problem-solving skills, analytical capabilities, data analysis and attention to detail.
Data Center Operations Management M4 - The typical base pay range for this role across the U.S. is USD $100,800 - $195,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $135,200 - $222,000 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until February 25, 2025.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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