Job Details
Posted date: Sep 05, 2024
Category: Program Management
Location: Redmond, WA
Estimated salary: $183,700
Range: $117,200 - $250,200
Employment type: Full-Time
Travel amount: 25.0%
Work location type: Up to 50% work from home
Role: People Manager
Description
The Business & Industry Copilots (BIC) group is a rapidly growing organization that is responsible for the Microsoft Dynamics 365 suite of products, Power Apps, Power Automate, Dataverse, AI Builder, Microsoft Industry Solution and more.Microsoft is considered one of the leaders in Software as a Service in the world of business applications and this organization is at the heart of how business applications are designed and delivered.
Microsoft Dynamics 365 and Microsoft Power Platform are at the heart of our customers digital transformation journey. Our products meet today’s challenges by bringing customers and business together with the next generation of CRM and ERP applications.
We are looking for a Customer Experience Program Manager to join our team.
We are fundamentally changing how we deliver world-class support to our top Dynamics 365 customers and building a new global support and operations team to do it.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Directly manage the long-term support relationship with appointed Dynamics 365 Customers and resolve critical and complex technical issues in a 24x7x365 global support delivery team. Work with engineering teams to not only reactively support but deliver solutions and new capabilities for our customers most mission critical deployments. Be able to quickly identify customer issues and conduct in-depth diagnostics Contribute in forums and develop self-help documentation and quick "How To" videos Act as a technical escalation point within the team Acts as a Designated Responsible Individual (DRI) as part of on-call rotation and work along with other engineers by developing and following the playbook, working on call to monitor system/product/service for degradation, downtime, or interruptions, alerting stakeholders about status and initiates actions to restore system/product/service for simple and complex problems when appropriate. Embody our Culture & Values
Qualifications
Required QualificationsBachelor's Degree in Engineering, Computer Science, or related field AND 4+ years experience in software industry experience related to technologyOR equivalent experience.
Other Requirements
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Preferred Qualifications:
Experience implementing (functional or technical) and supporting Dynamics 365 or competitive solutions. Travel: Occasional travel is expected in this role.
Customer Experience Engineering M4 - The typical base pay range for this role across the U.S. is USD $117,200 - $229,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $153,600 - $250,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until September 19, 2024
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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