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Job Details
Posted date: Mar 16, 2026
There have been 28 jobs posted with the title of Senior Customer Experience Program Manager all time at Microsoft.There have been 28 Senior Customer Experience Program Manager jobs posted in the last month.
Category: Customer Experience Program Mgmt
Location: Atlanta, GA
Estimated salary: $188,900
Range: $119,800 - $258,000
Employment type: Full-Time
Work location type: 3 days / week in-office
Role: Individual Contributor
Description
OverviewAre you a customer obsessed, AI curious problem solver who thrives in highly complex, regulated environments? Do you enjoy operating at the intersection of engineering, support, compliance, and customer trust? Join Engineering Operations (EngOps), the organization driving operational excellence across the Microsoft Cloud to strengthen quality, reliability, security, and customer confidence at global scale.
As part of EngOps, you will help design proactive, AI powered solutions that prevent issues before they occur, translate signals into action, and ensure Microsoft delivers world class, compliant cloud experiences in the most sensitive and regulated markets. Our culture is grounded in empowerment, inclusion, and a growth mindset; and we believe great customer experiences start with great engineering and operational rigor.
We are Advanced Cloud Engineering & Supportability (ACES), a global Azure Engineering Support organization within Azure Engineering Operations (EngOps). Our mission is to turn Azure customers into lifelong fans by delivering an engineering led, world class support experience. ACES plays a critical role in enabling Azure adoption across government and sovereign markets by ensuring support readiness, operational excellence, and trusted delivery.
We are hiring a Senior Customer Experience Program Manager – Sovereign Cloud to lead support readiness and customer experience strategy across Microsoft’s global Sovereign and Government cloud portfolio. This role provides strategic leadership across engineering, support delivery, and regional operating partners to ensure Azure Sovereign clouds are support ready, scalable, compliant, and capable of delivering exceptional customer outcomes from Day 1.
You will operate in a highly ambiguous, cross organizational environment, setting the bar for supportability, driving alignment across stakeholders, and translating complex signals into actionable insights that improve customer trust and operational health.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Define and drive end to end support readiness (people, process, technology) for multiple Sovereign clouds, including existing (France, Germany, Singapore, US Government) and newly launched environments.Partner closely with Azure engineering, support delivery, and regional Sovereign Cloud NCOE (National Cloud Operating Entity) leadership to ensure seamless, compliant support experiences.Set the supportability strategy and readiness framework for new Sovereign cloud launches, influencing design decisions upstream to prevent customer impact.Own global reporting, dashboards, analytics, and insights across Sovereign and Government clouds; translate data into clear narratives, risk assessments, and executive ready recommendations.Leverage AI, automation, and operational insights to proactively identify gaps, reduce risk, and improve customer experience at scale.Drive alignment across geographically distributed teams and operating partners, ensuring clarity of ownership, accountability, and execution.Represent Sovereign and Government customer needs in cross org forums, influencing priorities and investments to strengthen long term customer trust.Embody our culture and values.
Qualifications
Required Qualifications:
Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
Other Requirements:
Microsoft Cloud Background Check:
This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.Citizenship Verification: This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship.
Preferred Qualifications:
Master's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 8+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.Proven experience working with government agencies, sovereign entities, or regulated industries, with strong understanding of their missions, operating models, and IT environments.Deep knowledge of Sovereign compliance, security, privacy, and governance models, including data residency, geo centric architectures, and regulatory constraints.Strong, hands on understanding of Azure services and cloud technologies.Demonstrated supportability domain expertise, including readiness planning, operational processes, and support delivery models at scale.Experience driving support or customer engineering programs for Government and/or Sovereign customers or partners.Advanced data and analytics skills, with hands on experience using tools such as SQL, Power BI, Kusto, or similar, to generate insights and influence decisions.Exceptional collaboration and stakeholder management skills, with the ability to influence across engineering, support, and partner organizations globally.Experience working effectively across multiple geographies, cultures, and organizational boundaries.
Location & Working Model
Based in the United States (East Coast preferred). West Coast candidates must be willing to work early mornings to support global Sovereign cloud stakeholders across Europe and Asia (e.g., France, Germany, Singapore).Travel: May need to travel (RTO: Starting January 26, 2026, Microsoft employees who live within a 50- mile commute of a designated Microsoft office in the U.S. or 25-mile commute of a non-U.S., country-specific location are expected to work from the office at least three days per week. This expectation is subject to local law and may vary by jurisdiction. #EngOps #EngOpsACES
Customer Experience Program Mgmt IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.