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Job Details
Posted date: Jun 30, 2025
There have been 2 jobs posted with the title of Customer Experience Program Manager II all time at Microsoft.Category: Program Management
Location: Redmond, WA
Estimated salary: $158,000
Range: $100,600 - $215,400
Employment type: Full-Time
Travel amount: 25.0%
Work location type: Up to 100% work from home
Role: Individual Contributor
Description
The Windows and Windows Cloud Support-as-a-Feature (SaaF) team ensures that every feature ships with clarity and confidence by driving well-coordinated readiness and communication efforts. We work closely with engineering, support, and product teams to ensure that updates to Windows 365 and Azure Virtual Desktop (AVD) are clearly communicated and understood by both customers and internal teams.We are looking for a Customer Experience Program Manager II who enjoys driving execution and partnering across teams to deliver high-quality experiences. In this role, you will coordinate readiness efforts for new features and service changes, manage internal and external communications, and ensure customer-facing and support delivery teams are fully enabled from day one. You'll use data and feedback to help prioritize work, surface blockers, and continuously improve the way we deliver and support cloud services.
This role is part of the Customer Experience Engineering (CxE) organization, which supports the customer journey through deep collaboration with support, partner, and community teams. If you thrive in fast-paced environments and enjoy making complex operations run smoothly, this is a great opportunity to build expertise in readiness, communications, and service delivery at scale.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Support the planning and execution of release readiness activities for Windows 365 and AVD features and service updates, in partnership with engineering, product, and support stakeholders.Coordinate cross-functional efforts to align documentation, training, tooling, and communication plans that support day-0 readiness.Contribute to the creation and review of customer-facing communications, including service change announcements.Analyze insights from support case data, internal feedback, and telemetry to identify gaps and prioritize improvements in tooling, documentation, and readiness workflows.Track and report readiness progress, surfacing blockers and risks early to maintain alignment across teams and timelines.Champion customer and support experience by ensuring messaging, training, and tooling reflect the real-world scenarios and needs of our users.
Qualifications
Required Qualifications:Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 2+ years experience in engineering, product/technical program management, or product development OR equivalent experience.1+ years of experience in written communications such as press releases, journalistic pieces, marketing materials, or technical content.1+ years experience managing cross-functional programs and driving alignment across engineering, product, and support teams.Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.Preferred Qualifications:
Master's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 3+ years experience in engineering, product/technical program management, data analysis, or product development OR Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 5+ years experience in engineering, product/technical program management, data analysis, or product developmentOR equivalent experience.Strong communication and writing skills, with the ability to tailor messaging for technical and non-technical audiences.Demonstrated ability to balance multiple priorities, manage timelines, and deliver results with high attention to detail.Familiarity with Windows 365, Azure Virtual Desktop, Intune, and other Microsoft 365 cloud technologies.Experience using Microsoft tools such as Azure DevOps, GitHub, SharePoint, and Excel.Passion for process improvement and customer experience, with a proactive mindset and willingness to learn.Customer Experience Program Mgmt IC3 - The typical base pay range for this role across the U.S. is USD $100,600 - $199,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $131,400 - $215,400 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until July 5, 2025.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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