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Job Details
Posted date: Sep 24, 2025
Category: Analytics
Location: Redmond, WA
Estimated salary: $109,750
Range: $68,300 - $151,200
Employment type: Full-Time
Travel amount: 25.0%
Work location type: Fully on-site
Role: Individual Contributor
Description
The Microsoft 365 Customer Experience Analytics and Automation (CXPAA) team is seeking a passionate and skilled Customer Experience Data Analyst to join our mission of transforming customer and product experiences across Microsoft 365. Our team manages a rich and complex dataset that spans Customer Engagements, Escalation Management, Service Incidents, Change Management coordination, and communications. This role is pivotal in unlocking actionable insights that drive business decisions, improve processes, and enhance product quality.Come build community, explore your passions and do your best work at Microsoft. This opportunity will allow you to bring your aspirations, talent, potential and excitement for the journey ahead.
Data Analysts play a critical role in synthesizing business and data insights, optimizing data integration, and evaluating analytics to propel informed decision-making. Their expertise is essential in advancing Microsoft's mission to empower individuals and organizations globally through a culture of innovation, growth, and collaboration. They ensure that analytics solutions are strategically aligned and that insights are communicated effectively to drive impactful business choices.
This role requires you to be onsite 5 days a week in Microsoft's offices in Redmond, WA.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Analyze large-scale datasets from diverse sources across Microsoft 365 to identify trends, patterns, and anomalies. Develop trend analysis and data modeling solutions to support proactive incident management and customer engagement strategies.Collaborate with PMs, engineers, and business stakeholders to translate data insights into strategic recommendations.Build dashboards and visualizations that communicate complex data in a clear and impactful way.Design and implement data pipelines and tools to streamline data access and analysis.Partner with cross-functional teams to define metrics and KPIs that measure success across CX initiatives.Contribute to the development of data governance and quality standards.Identify and drive opportunities for efficiency using Artificial Intelligence (AI).
Qualifications
Required Qualifications:Bachelor's Degree in Statistics, Mathematics, Analytics, Data Science, Engineering, Computer Science, Business, Economics or related field OR Associate's Degree in Statistics, Mathematics, Analytics, Data Science, Engineering, Computer Science, Business, Economics or related field OR equivalent experience.Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.Preferred Qualifications:Experience working with customer experience, support or service incident data.
Familiarity with Microsoft 365 ecosystem and internal data platforms.Excellent communication and storytelling skills to convey insights to technical and non-technical audiences.Data Analytics IC2 - The typical base pay range for this role across the U.S. is USD $68,300 - $137,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $93,200 - $151,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until September 29, 2025.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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