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Job Details
Posted date: Sep 20, 2025
Category: Sales Enablement
Location: Multiple Locations, Multiple Locations
Estimated salary: $164,500
Range: $106,400 - $222,600
Employment type: Full-Time
Travel amount: 50.0%
Work location type: 0 days / week in-office - remote
Role: Individual Contributor
Description
The Sales Enablement & Operations (SE&O) team is the strategic engine that translates Microsoft’s commercial strategy into field execution. Our Americas team drives cross-subsidiary operational excellence, bringing strategy and priorities to life by accelerating the pace of transformation and enabling Microsoft to deliver business impact at scale.We are looking to hire a Customer Business Outcomes Lead for a customer-facing sales role responsible for driving business outcomes for customers through industry expertise and value-focused engagement. In this role, you will be involved in proactive account planning, building executive relationships, aligning with customer priorities, quantifying business value, and addressing capability gaps. This position supports opportunity creation, pipeline growth, accelerated consumption and strategic deal closure by connecting business value with consumption plans and relevant Microsoft offerings, leveraging internal resources to strengthen proposals and address competition, and working with account teams to accelerate sales cycles and grow market share.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating a diverse and inclusive work environment for all employees to positively impact our culture every day.
Account Management Enhance account plans through outcome-focused selling and planning based on customer priorities and industry trends that lead to new opportunity creation Ensure transition of net new opportunities, and work with account teams to increase forecast accuracy Work with account teams and partners to link business outcomes to workloads and corresponding consumption plans leading to accelerated consumption Competitive Knowledge Leverage network of industry experts & content to stay informed on trends, competitors, and customer priorities. Apply deep knowledge of Microsoft products to influence internal teams, guide customers, and develop competitive solutions that grow revenue Identifies gaps in competitor offerings to position Microsoft as the preferred partner Customer Engagement Engage directly with customers to utilize value engineering, business envisioning, and success planning frameworks to quantify and effectively communicate desired business outcomes Collaborate with executive customer stakeholders to clearly articulate business value and advance transformation initiatives Maintain comprehensive knowledge of industry challenges and opportunities to effectively tailor Microsoft solution plays in the customers language Lead cross-functional teams (Industry Advisors, Specialists, Partners, etc.) to provide integrated solutions for customer challenges Accelerate sales and consumption through business envisioning to visualize enriched employee experiences, reinvent customer engagement, reshape business processes and bend the curve on innovation Sales Excellence Work through each stage of the Microsoft Customer Engagement Methodology (MCEM), including Listen & Consult, Inspire & Design, Empower & Achieve, Realize Value, and Manage & Optimize, by serving as an advisor to business decision makers Scale business outcome selling methodology and best practices through Sales Enablement & Skilling programs to reach a broader set of account teams and customers beyond direct account coverage capacity Identify issues or risks related to customer satisfaction, analyze root causes of business capability gaps, address technology blockers, and create an action plan to improve the overall customer experience Ability to work through Microsoft customer relationship management system and reporting to influence account plans, pipeline management, and close plans Other:
Embody our culture and values
Qualifications
Required/Minimum QualificationsBachelor's Degree in Business Administration, Marketing, Finance, Engineering, or related field AND 4+ years of experience in business consulting, sales, sales operations, information technology (IT), account management, business development, marketing, IT field sales, or a related field OR equivalent experience.3+ years of experience in in Near Term Strategy (1-2 years out), Management Consulting, or Finance.4+ years of experience providing recommendations to, or collaborating with, mid-to-senior level executives to address and advance technology transformation initiatives, enablements, and outcomes, including Cloud and AI solutions.2+ years of experience shaping and or closing large, complex enterprise agreements or deals across multiple products and services that include a mix of licensing, cloud consumption, and support. Additional or Preferred Qualifications
MBA Demonstrated Financial Fluency in engaging with CFO’s and their leadership teams Microsoft certifications on Azure, AI, Security, or Modern Work Experience applying critical thinking and influencing individuals across different organizations, as well as managing situations with ambiguityExperience in strategic account management or customer success roles within enterprise-level organizations, including exceeding quota or attainment objectives Experience in managing deal flow across sales stages in a customer relationship management toolset Innovative problem-solving skills with capability to align diverse stakeholders toward shared objectives Demonstrated ability to establish trusted advisor relationships with senior leaders Expertise in value-based selling, business case formulation, and quantification of business outcomes In-depth knowledge of industry-specific business processes and transformation initiatives Sales Strategy Enablement IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until September 26, 2025.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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