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Job Details
Posted date: Dec 09, 2025
Category: Cloud Solution Architecture
Location: Redmond, WA
Estimated salary: $164,500
Range: $106,400 - $222,600
Employment type: Full-Time
Work location type: 0 days / week in-office – remote
Role: Individual Contributor
Description
OverviewWith more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
We are seeking a skilled and experienced Dynamics 365 Sr CSA with expertise in Dynamics 365 Customer Engagement and the Power Platform, with specialization in Field Service. The ideal candidate will play a key role as a trusted advisor to enterprise level customers and their partners as they design, develop, deploy and optimize Dynamics 365 implementations and migrate and modernize in the cloud.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Customer Engagement & Advisory
Establish yourself as a trusted advisor with key stakeholders at assigned customers.Build strong relationships to influence customer strategy and adoption of cloud solutions.Service Delivery & Best Practices
Develop and execute a service delivery plan leveraging repeatable services.Educate customers and assess their implementation to ensure best practice execution and success.Collaboration & Team Support
Work collaboratively with team members to contribute to their success.Leverage team expertise to support your customers effectively.Technical Enablement & Training
Deliver technical training to customers.Provide feedback to improve existing training materials and contribute to new content development.Issue Resolution & Technical Support
Engage in transactional requests to troubleshoot customer issues.Provide education and mitigate technical blockers to ensure smooth adoption.
Qualifications
Required Qualifications:
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years' experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
Preferred Qualifications:
Professional Experience
4+ years in a customer-facing role (internal or external)4+ years working on technical projectsCertifications
Technical Certification in Cloud (e.g., Azure, AWS, Google)Security certifications (preferred) Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate Core Skills
Fluency in EnglishEffective communication and stakeholder engagementProficiency in delivering technical trainingConsulting and customer-facing experienceExcellent problem-solving and troubleshooting skillsAbility to work collaboratively in a team environmentDeep technical acumen with continuous learning mindsetEnthusiasm for modern engineering tools and practices
Dynamics 365 Customer Engagement & Power Platform
Working knowledge of: Dynamics 365 SalesDynamics 365 Field ServiceProficiency with foundational technologies: DataversePower AppsPower AutomatePower Platform Admin CenterAdministration experience (advanced settings, environment management)Customization and integration experienceApplication Lifecycle Management experienceDynamics CRM
Enterprise-level support and administration: CRM infrastructure installation/configurationDeployment configurationCustomization (data model, forms, views, JavaScript, C# .NET, plugins, workflows)Integration and performance tuningDynamics CRM Cloud MigrationKnowledge of CRM 2015+ versions and upgrade experienceArchitectural experience for on-premises CRMStrong understanding of SQL, IIS, networking, and client-side troubleshootingEnvironment health assessment and data recovery planningDynamics 365 Field Service
Enterprise-level experience designing, deploying, and managing Field Service solutionsAbility to configure and optimize Field Service Mobile (offline sync, performance tuning)Expertise in work order management, resource scheduling, and dispatch optimizationKnowledge of asset management, preventive maintenance, and inventory controlIntegration of IoT scenarios for proactive service and remote monitoringWorking knowledge of Dynamics 365 Project Operations for project planning and financial trackingAdvanced Dynamics 365 & Power Platform
Power Platform governance and Center of Excellence experienceAdvanced Microsoft certificationsDynamics 365 Project Operations experienceDynamics 365 Contact Center experience
Cloud Solution Architecture IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
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