Job Details
Posted date: Nov 19, 2025
Category: Cloud Solution Architecture
Location: Beijing, Beijing
Employment type: Full-Time
Work location type: 0 days / week in-office – remote
Role: Individual Contributor
Description
OverviewIn Microsoft, Small Medium Enterprise & Channel (SME&C) team, we are looking for people with a passion for delivering customer success. As a Cloud Solution Architect (CSA), specializing in Cloud & AI Apps reporting to the Cloud Solution Architect Manager you will enable SMC (Small, Medium, and Corporate) customers & Partners to achieve their business outcomes, based on their investments in Microsoft technology. Leveraging your leading technical team’s expertise, you will drive the team to ensure customers get value from their Microsoft investments.
In the Customer Success team, we are looking for people with a passion for delivering customer success. As a Cloud Solution Architect (CSA) reporting to the Cloud Solution Architect Manager you will enable SMC (Small, Medium, and Corporate) customers to achieve their outcomes, based on their investments in Microsoft technology. Leveraging your leading technical team’s expertise, you will drive the team to ensure customers get value from their Microsoft investments.
In this role you will adapt business models, plans, and solutions to insights. Act as the voice of the customer (VOC)/partner across communities to add and prioritize. Leverages and champions an existing architecture approach to achieve agreed commitments to the customer/partner. Demonstrate and prove solutions capability and value. Apply broad technical knowledge across various architecture solutions to meet requirements and resolve identified constraints. Lead customer/partner projects that implement technical architecture. Identify, escalate, and work to resolve technical blockers and route non-technical issues for removal. Adapt methodology and apply governance to minimize business and technical risks. Generate new ideas for changes and improvements. Develop and expand existing impactful relationships with stakeholders. Respectfully challenge customers/partners when going in the wrong direction and escalate appropriately. Identify Microsoft's strengths over competitive solutions to convince customers of solution. Share ideas, insight, and strategic, technical input with internal teams using a thorough knowledge of specific Microsoft products and their context in the competitive landscape. Participate in external architect community events and share learnings with the internal team. Lead architecture design, resiliency reviews, and technical optimization that result in production deployment application and increase customer usage/Azure Consumed Revenue. The CSA drives delivery execution through preparedness, precision delivery, overall utilization, and high customer satisfaction in a cost-efficient manner.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
The ideal candidate will have experience in customer-facing roles and success in leading in-depth technical Application development architecture discussions with senior customer executives, Architects, IT Management, and Developers to drive value to our customers and is open to travel to customer site as needed by business.
Understanding Customer/Partner Technical Environment (Insights about Customer/Partner and Industry): Gather customer/partner insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and map architecture and digital transformation solutions to customer/partner business outcomes. Adapt business models, plans, and solutions to insights.Understanding Customer/Partner Technical Environment (Internal Advocacy): Act as the voice of the customer (VOC)/partner by driving new feedback, gaps, blockers, insights, resources, etc. across communities to track, add, and prioritize, using established channels (e.g., UAT/TFT).Architecture Design and Deployment (Architecture Proposals): Receive and synthesize data about customer/partner business and technical requirements, address them with technical architecture(s), demonstrate and prove those solutions capability and business value through design collaboration sessions with the customer/partner.Architecture Design and Deployment (Requirements and Constraints): Apply broad technical knowledge across various architecture solutions to meet business and information technology (IT) requirements and resolve identified technical constraints. Help to shape and enhance customers' requirements.Application Development, Architecture Design and Deployment (Resolving Blockers): Identify, escalate, and work to resolve technical blockers (e.g., changing configurations, sample coding) to accelerate architecture implementations and routes non-technical issues for removal by the appropriate party.Trusted Advisor (Challenger Mindset): Respectfully challenge customers/partners when going in the wrong direction and escalate appropriately.Trusted Advisor (Competitor Insights/ Differentiated Value Proposition): Understand the competitor's architecture solutions and identify Microsoft's strengths over competitive solutions to drive conversations with customers/partners and convince them of solution.Customer Usage: Lead architecture design, resiliency reviews, and technical optimization that result in production deployment application and increase customer business value. Drive efforts to ensure that the customer's environment and applications are well-architected.Customer Satisfaction – Deliver positive Customer Satisfaction and become trusted advisors to customers by leveraging solution area expertise to enable defined Customer Success Plan outcomes.
Qualifications
Bachelor’s degree in computer science, Engineering, Business, or related field AND 8+ years technical leadership experience in relevant area of business OR equivalent experience.8+ years of experience in object-oriented programming skills, cloud application architecture and microservices development for public clouds.5+ years of experience in capturing application requirements, design review meetings, development, designing and deploying software using automated processes and troubleshooting and resolving software defects over Pure Cloud and/or Hybrid environments.5+ years of experience working with Agile/Scrum, CI/CD or DevOps models involving multiple disciplines of coding, testing and deploymentExperience in application development leveraging the GitHub ecosystemSolution Architecture (e.g., SOA, enterprise architecture).Solid Solution Design and Development skillsExperience with Modern .NET technologies (e.g., .NET 8/9, ASP.NET Core, EF Core, and Dapr). Language:Chinese (Mandarin) language skill at highest proficiency level is Must. It will be great advantage if applicant knows Cantonese as well as Mandarin.Advanced written, spoken English level with direct customer facing experience.Technical Expertise:
Azure Cloud Solution Architects should be experienced at implementing, automating, and troubleshooting Microsoft Azure based solutions.
The Azure Cloud Solution Architect role requires knowledge and experience in several the following technologies/areas:
Azure Kubernetes Service (AKS), Azure Container Apps, Containers and Orchestrators & MicroservicesAzure FunctionsAzure DevOps & Secure DevOps: Application Security Principles and PracticesAzure App ServiceAzure API ManagementAzure Front DoorAzure App Dev using broader range of Azure PAAS ServicesAzure Application SecurityAzure Application InsightsAzure Redis cacheAzure Cosmos DB & Azure SQLAzure Key VaultAzure Service BusAzure EventHubAzure Traffic ManagerAzure Front DoorAzure MonitorAzure Application InsightsGitHub, GitHub Actions, GitHub Advanced SecurityDeveloping Cross-Platform Web Apps with ASP.NET CoreRest APIsBuilding Cloud-native Applications using Microservices ArchitectureExperience in Azure AI on following topics is a plusAzure AI Foundry , MLOps, Semantic. Kernel , langchain, GraphRag, RAG, CLU, custom speech service , MCP, A2A , custom copilot , Agentic application , Autogen , SQLRAG, cosmos optimization , Fabric, Data model , Machine Learning, Agentic AI (Agent Service)
Other technical areas we look for real world demonstrated ability are:
Azure Infrastructure Fundamentals (Compute, Storage, Migration, Security)Azure NetworkingMicrosoft Entra ID, Defender for Cloud, Zero Trust Security knowledge and experience.Strong troubleshooting skills and support experienceFace-to-face customer engagement skillsTechnical Delivery and Customer facing presentation skills with a high degree of comfort with both large and small audiences.Must have the ability to take on internal initiatives to create services opportunities, and work in a fast-paced environment while balancing multiple demands, addressing shifting priorities, and maintaining focus.Troubleshooting knowledge & skills, Microsoft Certifications qualifications desirableAdditional qualification required:
Analytical Problem SolvingBuilding Customer/Partner RelationshipsLeadershipValue Selling
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
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