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Job Details
Posted date: Oct 30, 2025
Category: Customer Success
Location: Multiple Locations, Multiple Locations
Estimated salary: $164,500
Range: $106,400 - $222,600
Employment type: Full-Time
Travel amount: 25.0%
Work location type: 0 days / week in-office - remote
Role: Individual Contributor
Description
Join Microsoft’s Customer Experience & Success (CE&S) organization, a global team of 45,000+ employees and partners dedicated to empowering customers through differentiated experiences across consulting, customer success, and support. As part of the Cloud + AI Infrastructure team, you’ll help customers migrate, modernize, and secure their infrastructure, applications, and data on Microsoft Azure—laying the foundation for scalable, production-ready AI solutions.We’re seeking a Cloud Solution Architect - Cloud & AI Platforms Infrastructure with deep expertise in Azure networking and network security, hybrid cloud environments, and on-premise infrastructure. You’ll lead engagements focused on migration, modernization, operational excellence, and resilient architecture using frameworks like the Cloud Adoption Framework (CAF) and Well-Architected Framework (WAF).
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Build trusted relationships with customer IT leaders to drive long-term cloud adoption and serve as the Voice of the Customer to Microsoft engineering teams. Lead Architectural Design Sessions to plan secure, scalable infrastructure solutions aligned with customer goals and technical environments. Lead migration assessments and modernization strategies for legacy infrastructure, ensuring minimal disruption and maximum ROI. Govern design and implementation using CAF Landing Zones, with a focus on networking resiliency, multi-region availability, and security readiness for AI innovation. Deliver technical guidance on Azure hybrid services including Azure Arc, Azure Stack HCI, and Azure VMware Solution. Resolve blockers and accelerate adoption of Azure services through repeatable IP, delivery excellence, and technical leadership. Provide feedback and insights to Microsoft product teams to drive continuous improvement. Demonstrate a self-learner mindset through ongoing skilling, community engagement, and IP contribution. Ability to deliver technical training and lead strategic conversations.Other
Embody our culture and values.
Qualifications
Required/Minimum QualificationsBachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.4+ years demonstrated customer service excellence and independent problem-solving ability. 4+ years proven experience in customer-facing consulting roles.Other Requirements
Microsoft is unable to sponsor a work visa for this role due to the nature of the role’s job duties. Additional or Preferred Qualifications
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.4+ years experience working in a customer-facing role (e.g., internal and/or external).4+ years experience working on technical projects.Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).5+ years of experience with cloud-based solution design, migration, and management. Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google) and security certifications (e.g., Microsoft Defender for Cloud, Zero Trust Architecture) with focus on Advanced Microsoft certifications (e.g., AZ-305, SC-100, AI-900). Cloud Solution Architecture IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications and processes offers for these roles on an ongoing basis.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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