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Job Details
Posted date: Oct 03, 2025
Category: Customer Success
Location: Multiple Locations, Multiple Locations
Estimated salary: $164,500
Range: $106,400 - $222,600
Employment type: Full-Time
Travel amount: 50.0%
Work location type: 0 days / week in-office - remote
Role: Individual Contributor
Description
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.We are looking for a Senior Cloud Solution Architect- AI Business Process professionals (Multiple Openings) to join our team. Here, you'll be at the forefront of innovation, working on cutting-edge projects that leverage the latest technologies to drive meaningful impact and you'll be part of a team that thrives on collaboration, creativity, and continuous learning. This is a customer-facing role, owning the AI business process applications-focused technical & business relationships and the technical, functional and/or governance strategies between the customer and Microsoft, helping customers to leverage their Microsoft investments through architecture, implementation and operational health engagements.
As a Senior Cloud Solution Architect – AI Business Process, you will specialize in Dynamics 365 CE. You will guide the development of business solutions, provide deep technical insights and accelerate the growth of Microsoft Technology priorities. By applying to this role, you will be considered for multiple opportunities at multiple levels within Microsoft across the United States, depending on your experience. Travel percentages will vary according to role.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Customer Centricity
Customer Satisfaction: Drive positive Customer Satisfaction and become a trusted advisor to customers by leveraging AI Business Process (Dynamics 365, Power Platform, and/or Copilot Studio) expertise to enable defined Customer Success Plan outcomes. You will actively listen and respectfully challenge to drive the best outcomes. Customer Insights: Provide feedback and insights from customers back to the relevant Microsoft teams to enable continuous improvement.
Business Impact
Consumption & Usage growth: Develop opportunities to drive Customer Success business results by working with business and technical decision makers to ensure they understand Microsoft's AI Business Process value proposition to effectively drive usage and generate value from Microsoft technology investments via implementation advisory, performance efficiency, and organizational/operational excellence. Resolution of Customer Blockers: Identify resolutions to issues blocking go-live of customer success projects by leveraging deep knowledge of AI Business Process solutions and technical subject matter expertise. Lead the technical conversations with customers to drive value from their MS investments. Deliver all work according to Microsoft best practices and policies and using repeatable Intellectual Property (IP).
Technical Leadership
Learn It All: Demonstrate Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals. Accelerate customer outcomes: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use, and learn from others to help accelerate your customers transformation journey.
Other
Embody our culture and values
Qualifications
Required/Minimum Qualifications4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting AND a Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field OR equivalent experience. 4+ years of experience customizing, tuning, troubleshooting, and deploying of one or more of the following cloud-based systems: Dynamics 365 CE Solutions (Customer Service, Sales, and/or Field Service) and/or similar AI-powered CRM and ERP business applications Microsoft Power Platform (Model Driven Apps, Canvas Apps, Power Automate) with Dataverse and/or similar suite of low-code tools to create intelligent agents for business processesAgentic AI Solutions; Copilot Studio 4+ years of experience with cloud and hybrid/on-premises infrastructures, architecture designs, migrations, industry standards, and/or technology management. Other Requirements
Microsoft is unable to sponsor a work visa for this role due to the nature of the role’s job duties. Preferred Qualifications
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. 4+ years experience working in a customer-facing role. 4+ years experience leading technical projects. Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications). 1+ year experience customizing, troubleshooting, and deploying Copilot Studio with one or more demonstratable production deployments 6+ years of experience customizing, tuning, troubleshooting, and deploying one or more of the following cloud-based systems: Dynamics 365 CE Solutions (Customer Service, Sales, and/or Field Service) and/or similar AI-powered CRM and ERP business applications Microsoft Power Platform (Model Driven Apps, Canvas Apps, Power Automate) with Dataverse and/or similar suite of low-code tools to create intelligent agents for business processes
Cloud Solution Architecture IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications and processes offers for these roles on an ongoing basis.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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