New job, posted less than a week ago!
Job Details
Posted date: Feb 27, 2025
Category: Business Operations
Location: Reno, Nevada
Estimated salary: $147,550
Range: $94,600 - $200,500
Employment type: Full-Time
Travel amount: 25.0%
Work location type: Up to 50% work from home
Role: Individual Contributor
Description
If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about Microsoft Business Operations - and the value we deliver across Microsoft and to our customers and partners. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development, and recognizes and rewards great work.At Microsoft’s Operations Service Center we have a passion for customers, partners and technology. As a member of the Cloud Services Operations team, you will coordinate and manage scale cloud processes across multiple Go-To-Market motions. The team sits within Microsoft Business Operations (MBO) and is responsible for successful and compliant processing of transactions that enable and support Microsoft Azure customers. You will be joining a team that focuses on results, works together to solve problems, and is committed to developing people.
The Cloud Operations Program Manager role interfaces with Engineering, Launch, Sales, Finance, and various Support organizations to operationalize cloud products, workloads, and programs across both modern and legacy sales motions. Responsibilities include process incubation, transaction management, and escalation support. Additionally, the role is accountable for driving operational excellence of Cloud Transactions.
Execute specific operational functions for Cloud Operations, including specific Azure offerings such as, Conditional Credit Offer (ACO), Tiered Azure Consumption Discount (ACD), and other custom Microsoft Azure Consumption Commitment (MACC) motions. Support critical pre- & post-sales cloud issues and escalations to resolution across stakeholders. Build and scale processes and capabilities to enable the inevitable growth in volume of Cloud Customers. Document and share learnings relating to cloud operations encompassing systems, tools, stakeholders, and processes. Understand the controls that drive compliance and provide direction to enable new commerce motions. Drive continuous process improvements via analysis and identification of opportunities with a global consideration. Leverage reporting and analytics to manage end-to-end transactional functions.
Qualifications
Required/Minimum Qualifications
Bachelor's Degree in Business, Operations, Finance or related field AND 4+ years work experience in program management, process management, process improvementOR equivalent experience
Preferred Qualifications:
5 + years experience in Operations, Program Management, or Project Management. Knowledge of and experience in managing cloud transactions Experience working with Azure usage data Proven ability to deal with ambiguity and work effectively in situations involving uncertainty or lack of information. Demonstrated thought leadership, innovation, and execution management; ability to influence without authority. Experience working in a pressured environment to tight deadlines when required. Broad working knowledge of Microsoft including business groups, segment and support functions including multiple channels and business groups. Deep understanding of the Microsoft Sales Infrastructure and Process Understanding of Microsoft’s cloud offerings and license models. Continuous Process Improvement Mindset. Strong understanding of current MS Commercial processes including documents, systems, and organizations. Adept in Process Design and Execution. Experience writing and using queries for Database Management Systems (DBMS) such as SQL and KQL. Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $94,600 - $183,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $122,000 - $200,500 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until March 9, 2025
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Check out other jobs at Microsoft.