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Job Details
Posted date: Feb 03, 2025
Category: Business Operations
Location: Redmond, WA
Estimated salary: $119,200
Range: $75,100 - $163,300
Employment type: Full-Time
Travel amount: 25.0%
Work location type: Up to 100% work from home
Role: Individual Contributor
Description
In the Consumer Sales Organization (CSO), our purpose is to earn fans and drive growth by building emotional connections to delight and empower everyone. We engage with consumers globally throughout their shopping journeys, navigating both physical storefronts and digital visits across Direct and Partner Channels in Gaming, Windows, M365 and Surface. Together with our ecosystem partners, we strategize and implement plans for customer engagement and economic growth.As a member of our People Operations & Learning team, you’ll be part of growing a multi-billion-dollar business, charting new areas of innovation, and impacting billions of lives around the world. You also will be a part of a culture centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. If that appeals to you, it’s an exciting time to be here in CSO.
The Business Program Manager, Empowering Employee Experiences, is accountable for people operations. This includes ensuring the successful activation and execution of the Consumer Sales People Plan, which is vital for aligning our workforce with our strategicour strategic goals. It involves managing the onboarding process for new hires to ensure a smooth transition into the organization. Ensuring that all operations adhere to regulatory standards and internal policies including Compliance readiness. Supporting various cross-business transformational projects, driving initiatives that foster innovation and improve overall business performance.
The BPM role drives impact by planning, designing, and delivering predictable and measurable solutions for selected programs that support the Consumer Sales Organization team members, and helps scale execution and simplification that result in CSO and Microsoft achieving their purpose and business objectives.  Working in a global sales and marketing organization at the intersection of customers, hardware partners, and channel partners, you’ll have the opportunity to help shape business programs and strategies that have global impact.
This role is flexible in that you can work [up to 100%] from home. If you have a passion for and curiosity about creating clarity, generating energy and delivering success, and are looking for a role that provides an opportunity to influence cross-company, enjoy working in a fast-paced environment, and are ready to identify opportunities for growth and drive scale, we’d love to hear from you.  
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
People Plan Execution
Support activating and executing the WW CSO People Plan in partnership with key stakeholders by implementing frameworks, aligning with organizational goals, and promoting continuous performance improvement and learning aiming to driving drive positive change. In partnership with key stakeholders ensuring the smooth execution of the plan and alignment with organizational goals. Work closely with CSO Leadership, the Business Manager community, and HR to enhance clarity, collaboration, and overall organizational productivity. Manage headcount reporting, tracks key metrics, and provides insights to support decision-making. Ensuring Ensure data is accurate and up-to-date, which is essential for monitoring the progress of the People Plan. Onboarding and Readiness
Lead the onboarding process for new employees, ensuring a smooth integration and readiness for success within the organization. Design and maintain comprehensive onboarding content that includes essential resources, training materials, and company policies to facilitate a seamless transition for new hires.Own and improve onboarding tools and platforms to streamline the onboarding experience, track progress, and gather feedback for continuous improvement. Tracking regular updates on metrics and regular updates on consistent basis. Compliance Readiness
Develop and implement strategies to ensure compliance readiness with regulatory requirements and Microsoft standards of business conduct, focusing on readiness for required training, role-based training, monitoring completion progress, addressing audit findings, and fulfilling other compliance-related activities. Providing support for ad hoc requests while ensuring alignment with organizational goals. Collaborate with Compliance, CELA, Sales Operation and Learning teams to drive compliance awareness and effective communication, provide regular leadership updates, and deliver comprehensive reports on compliance readiness metrics. Other continuous improvement / transformational projects
Implement large-scale efficiency initiatives to streamline processes, reduce costs, and drive continuous improvement across operations. Support change management and organizational transformation projects to help evolve and enhance the business.
Qualifications
Required/Minimum QualificationsBachelor's Degree in Business, Operations, Finance or related field AND 2+ years work experience in program management, process management, process improvementOR equivalent experience.Additional or Preferred Qualifications
Intermediate conflict resolution and negotiation skills.Proven skills in financial, marketing, and IT management .  Advanced oral and written communication skills, planning and organizational abilities. Ability to work independently, handle multiple projects in a fast-paced environment, as well as negotiate and collaborate effectively. Highly analytical - ability to understand business metrics, customer, and market trends. Ambitious, self-starter, thrives in a fast-paced, ambiguous environment, effectively manages priorities. Confident with an ability to work and build relationships with managers, willing to take on big challenges, advocate a position, build a business case, and influence others (required). Interpersonal and conflict resolutions skills that include exceptional cross-group collaboration skills to successfully and independently work across many teams and functions. Person of integrity, capable of great judgement and decision-making skills, showing the utmost discretion in the management of confidential corporate information. Solid understanding of Microsoft’s strategy, product, and service offerings, as well as company culture. Desirable qualifications include formal training in project and process management, financial accounting, business strategy and operations and/or internal controls. Business Program Management IC3 - The typical base pay range for this role across the U.S. is USD $75,100 - $148,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $98,800 - $163,300 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until February 17, 2025.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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