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Job Details
Posted date: Jul 15, 2025
There have been 2 jobs posted with the title of Business Operations Program Manager all time at Microsoft.There have been 2 Business Operations Program Manager jobs posted in the last month.
Category: Business Operations
Location: Redmond, WA
Estimated salary: $169,750
Range: $116,900 - $222,600
Employment type: Full-Time
Travel amount: 25.0%
Work location type: Up to 50% work from home
Role: Individual Contributor
Description
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered around embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.Join the Innovation Hub central team. Microsoft Innovation Hub is a global consultative presales program for select Enterprise customers, comprising a network of 39 physical locations each staffed with a small team of senior technical sellers. The program delivers deep technical engagements focused on business outcomes. Senior architects drive customer innovation – from problem exploration to technical proof of concepts– with a journey of highly tailored single or multi-day engagements.
The Business Operations Program Manager Tools & Performance role in the WW Hub team holds a critical position responsible for managing, facilitating and streamlining our Tools & Performance,, from processes to tooling and execution insights for rhythm of Business meetings. This role is pivotal in updating processes & tooling to changes in strategy, enabling the field with tools that support operational excellence and field accountability. In this role, you will manage global processes, ensure the seamless adoption of improved or new tools, and you will provide senior leaders with actionable insights. The ideal candidate will have a strong background in business operations and analytics, a passion for continuous improvement, and the ability to lead through influence in a multi-country, matrix organization.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Engagement Tool Enhancements:
Develop Business Requirements: Collaborate with Hub leaders, technical sellers, and stakeholders to define, document, and prioritize business requirements to be submitted to tool product owners and engineering teams.Lead User Acceptance Testing (UAT): Lead Hub stakeholders through UAT process each month to validate that new features align with business requirements and are fully functional before being deployedNew Feature Release Management: Communicate new features to Hub teams and ensure training plan and any required documentation is available for smooth adoptionCommunication: Ensure all stakeholders and leadership are aware of new and upcoming features and business requirements
Reporting & Business Insights:
Operational Excellence: Support critical rhythms with performance and engagement insights that help demonstrate success and/or remove blockers.Performance Metrics: Track defined success criteria and performance metrics, providing insight that can guide senior leadership towards execution excellence, identifying risk and opportunity, or where coaching may be needed.Business Insights: Collaborate with and direct Data Scientist resources of Reporting teams to glean business insights and pose queries of program data.
Driving Operational Excellence:
Own Engagement Planning Process: Ensuring Hub plan engagements in a consistent and efficient manner leveraging the supplier (Briefing Coordinator) resources.Streamline Operational Processes: Identify bottlenecks and inefficiencies, applying flexibility, root cause analysis, and documentation to drive operational excellence. Global Process Documentation: Create and maintain comprehensive documentation of global operational processes, tool-related procedures, and best practices, ensuring easy access for team members across regions. Training and Consistency: Partner with Hub leaders and local teams to train new team members on established global processes and procedures. Advocating for Organizational Change: Drive buy-in and successful adoption of change initiatives across the organization.Manage Suppliers: Act as Supplier Account Manager for outsourced suppliers performing the Briefing Coordinator role in 39 global centers.Other:
Embody our culture and values
Qualifications
Required qualifications:
Bachelor's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, process improvement, or operationsOR equivalent experience.Experience in data manipulation and insights deduction, enabling the creation of actionable and coachable insights.Experience in managing and optimizing workflows to ensure smooth and efficient operations. Preferred qualifications:Master's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 12+ years experience in program management, process management, or process improvement OR equivalent experience.Proficiency in verbal and written communication, ability to interact with diverse groups across multiple organizational levels Growth mindset to continually be learning and improving, along with a passion to help others be successful.Experience working in a multi-country, matrix organization, demonstrating the ability to lead through influence.Ability to work collaboratively with business leaders and teams to understand process challenges and goals.Solid understanding of business process management.Familiarity with business intelligence tools, data analysis, and process mapping.Creative problem-solving & analytical skills to drive keen insights and understand root causes combined with a “sense of urgency” to develop solutions.Demonstrated ability to lead and influence cross functional teams.Experience in vendor / supplier management.
Business Program Management IC5 - The typical base pay range for this role across the U.S. is USD $116,900 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $148,400 - $222,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until July 22, 2025.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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