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Job Details
Posted date: Oct 14, 2024
Location: Seattle, WA
Level: Director
Estimated salary: $195,000
Range: $156,000 - $234,000
Description
Identify potential strategic risks to users or Google, conduct impact assessments, and develop mitigation strategies to manage high-stakes events. Develop and lead short and long-term projects that contribute to end-to-end crisis management.Review past incidents and identify context, root causes, and strategic actions for improvement.
Take command in and track issues/escalations throughout the lifecycle of an incident.
Foster collaboration across different departments to deliver comprehensive solutions. Contribute to the maintenance and improvement of our incident response SOPs, and ensure swift and effective response in times of crisis.
Utilize our prioritization framework to consistently work on key issues. Participate in and contribute to a globally consistent training program for incident response.
Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.
We are the cross-product abuse and crisis management hub of Trust & Safety. We coordinate cross-functional response to high sensitivity escalations, connecting dots and synthesizing all incident intelligence, ultimately driving the issue to resolution. Partnering cross-functionally across the business, we strive for a 360 view of cross-product risks facing Google to provide incident intelligence and abuse mitigation assurance.
At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A diverse team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.
The US base salary range for this full-time position is $156,000-$234,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Qualifications
Minimum qualifications: Bachelor's degree or equivalent practical experience.10 years of experience in risk management, crisis management, or a related field.
Experience in cross-functional collaboration and stakeholder management across multiple issues.
Experience with managing escalations and crises, and working with front-line teams and executives at the same time.
Preferred qualifications: Master's degree or PhD.
Experience working with engineering and product teams to create tools, solutions, or automation to improve user safety.
Experience working closely with policy teams.
Familiarity with Google products, infrastructure, and types of online abuse.
Excellent communication and presentation skills (written and verbal) and the ability to influence cross-functionally at various levels.
Ability to work across time zones, including weekend oncall work.
Extended Qualifications
Bachelor's degree or equivalent practical experience.10 years of experience in risk management, crisis management, or a related field.
Experience in cross-functional collaboration and stakeholder management across multiple issues.
Experience with managing escalations and crises, and working with front-line teams and executives at the same time.
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