Job Details
Posted date: Sep 03, 2024
Category: Information Technology
Location: Seattle, WA
Estimated salary: $139,000
Range: $118,150 - $159,850
Role: 131000
Description
At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.Boeing Digital Aviation Solutions (DAS) is currently looking for a Product Support Readiness Specialist who will support the Digital Support Operations Center (DSOC) for ensuring product support readiness in Englewood CO or Seattle, WA. The Product Support Readiness Specialist should take an active role as both an advocate and ambassador for the DSOC Support Agents to ensure they are ready to support new products and releases, along with identify areas to continuously improve our products to reduce Support issues. They must build and maintain close relationships with multiple product teams, including: Maintenance & MRO, MyBoeingFleet and Access Administration and monitor support operations to establish and drive the strategy for continuous improvement with various product teams and their leadership.
This position is hybrid. This means that the selected candidate will be required to perform some work onsite in Englewood CO or Seattle, WA . This is at the hiring team’s discretion and could potentially change in the future.
The position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R. § 120.15 is required. “US Person” includes US Citizen, lawful permanent resident, refugee, or asylee.
Basic Qualifications (Required Skills/Experience):
3+ years experience supporting customer facing digital products5+ years experience working across multiple teamsCustomer Support experienceAbility to manage multiple priorities concurrently
Preferred Qualifications (Desired Skills/Experience):
5+ years experience supporting customer facing digital productsCritical thinking, with a focus on continuous improvementSAFe Agile experience a plusStrong communication skillsExperience with the Maintenance & MRO, MBF or Access Administration or other DS&A portfolios and capabilities
Typical Education &Experience:
Level 3
Education/experience typically acquired through advanced technical education (e.g. Bachelor) and typically 5 or more years' related work experience or an equivalent combination of technical education and experience (e.g. PhD, Master+3 years' related work experience, 9 years' related work experience, etc. preferred but not required.
Level 4
Education/experience typically acquired through advanced technical education (e.g. Bachelor) and typically 9 or more years' related work experience or an equivalent combination of technical education and experience (e.g. PhD+4 years' related work experience, Master+7 years' related work experience, 13 years' related work experience, etc.). preferred but not required.
Relocation:
This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense.
Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
“At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications, as well as market and business considerations.
Summary pay range:
Level 3-$93500-$126,500.00
Level 4-$118,150.00-$159,850.00
Applications for this position will be accepted until September 12, 2024
Export Control Requirements: U.S. Government Export Control Status: This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.
Export Control Details: US based job, US Person required
Equal Opportunity Employer:
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
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