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Job Details
Posted date: Aug 18, 2025
Category: Information Technology
Location: Seattle, WA
Estimated salary: $132,900
Range: $87,550 - $178,250
Description
At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.As an Incident Management Specialist Experienced, Senior or Lead , you will act as the main point of contact for all Priority 1 and Priority 2 incidents, executing the process to restore normal service operation as quickly as necessary to minimize the impact to business operations, ensuring the successful execution of the Incident management process including investigation and resolution of all production and customer impactful incidents, managing incident workflow and all customer communication from incident escalation through resolution, including postmortem review. This role can be located in Englewood CO, Seattle WA, or Tukwila WA.
You will also share responsibility as being a Change and Release Management Specialist able to manage, track, and approve ITS environment changes and software release to production system environments. It is important that you have experience in understanding and performing our Change Management policies and Release Management procedures. You have experience in being able to identify deficiencies in the system and process and have influence in fixing and analyzing. As a Change and Release Management Specialist you may need to create reports and metrics to ensure that approved changes and releases are completed within the system so that during audits all information is correct.
Position Responsibilities:
Coordinates the resolution of major issues with internal and external teams to drive incidents to resolutionCommunicates incident status, resolution and business impact to internal and external stakeholdersExecute the change management process using ITIL best practices and industry standards for changeManage the daily Change Management and Release Management functions including maintaining and documenting change management procedures, technical and business impact assessmentLead Change Review meetings with local team members, stakeholders and managementFacilitates the completion of the postmortem statement for all high severity, critically impactful incidentsAbility to foster internal relationships in order to organize incident resolution efforts as quickly and smoothly as possible.Gather data and generate reports within ITSM tool to provide trending of major incidentsResponsible for participating in implementing continual improvements for escalation Best Practices and Incident Management workflowsCommunicate with a variety of technical teams, project managers, and executive leadershipAssists optimizing Service management processes, defining and implementing metrics utilizing information Technology Infrastructure Library (ITIL) V3 framework/best practices.Integrates improved Service Management processing in a monitoring and reporting framework.Develops process, policy and workflow design and implementation utilizing ITIL V3 framework.Assists in setting up Configuration Management Data Base (CMDB) and Service Catalog and executing associated Change Management process.Performs other related duties, including special projects, as requested or required.
Basic Qualifications (Required Skills/Experience):
2 years experience with troubleshooting processes for software applicationsAbility to write technical documentation, including root cause documents which summarize incidents and provide corrective actions necessary to ensure there is not recurrenceFacilitate multiple high priority issues at any given time without sacrificing SLA commitmentsCoordinate and Lead technical conference bridges to foster quick incident resolutionExcellent written and verbal skills to communicate pertinent details regarding major incidents to executives, product, and technical teamsAbility to work multiple shifts; cover on call scenarios including weekends and after hours
Preferred Qualifications (Desired Skills/Experience):
3 years experience with troubleshooting processes for software applications5 years experience with troubleshooting processes for software applicationsTechnical degree in a related field of study and typically 5 or more years' related work experience or an equivalent combination of education and experienceFamiliar with ITIL Service Management best practicesWorking knowledge of monitoring platforms and applications
Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
Pay & Benefits:
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications, as well as market and business considerations.
Summary Pay Range:
Level 3: $87,550.00-$118,450.00
Level 4: $108,800.00-$147,200.00
Level 5: $131,750.00-$178,250.00
Applications for this position will be accepted until Aug. 27, 2025
Export Control Requirements: This is not an Export Control position.
Relocation
Relocation assistance is not a negotiable benefit for this position.
Visa Sponsorship
Employer willing to sponsor applicants for employment visa status.
Shift
This position is for 1st shift
Contingent Upon Program Reward
The position is contingent upon program award
Equal Opportunity Employer:
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
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