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Job Details
Posted date: Aug 06, 2025
Category: Information Technology
Location: Seattle, WA
Estimated salary: $138,950
Range: $105,400 - $172,500
Description
At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.The Boeing Company is currently seeking a Customer Relationship Management UX Specialist (Mid-Level or Senior) to join the team in Seattle, WA or Renton, WA.
As a CRM UX Specialist, you will spearhead user-centered design initiatives for our enterprise CRM platforms, primarily focusing on Salesforce and related tools. Your expertise will be instrumental in mapping user journeys, creating intuitive interfaces, and streamlining workflows for sales, marketing, service, and support teams. By conducting user research, usability testing, and accessibility reviews, you will continuously refine designs to meet user needs. Collaborating closely with product managers, developers, and business stakeholders, you will ensure our CRM solutions are engaging, accessible, and aligned with Boeing’s high standards. This pivotal role supports our digital transformation by delivering seamless, data-driven experiences across our CRM ecosystem.
Position Responsibilities:
Lead user research activities—including interviews, surveys, and usability tests—to gather insights that drive design improvements
Conduct accessibility assessments and usability evaluations to ensure CRM interfaces meet WCAG standards
Develop comprehensive user flows and journey maps for diverse CRM personas, identifying pain points and designing targeted solutions
Create wireframes, prototypes, and high-fidelity designs using tools like Figma and Adobe XD to develop intuitive, user-centric interfaces
Collaborate with product managers, stakeholders, and technical teams to define requirements, prioritize features, and ensure smooth integration of UX solutions.
Document UX strategies, design guidelines, and maintain a reusable design system to ensure consistency across platforms
Apply responsive and accessible design standards, delivering optimal desktop and mobile experiences
Partner with Information Technology (IT) and CRM administrators to support data flow, third-party integrations, and custom modules, ensuring user-friendly data interactions
Mentor junior designers and promote UX best practices within cross-functional teams, fostering a user-centric culture
Lead UX strategy and prototyping efforts across Salesforce clouds, supporting end-to-end release cycles, including post-deployment validation
Utilize tools such as Figma, Adobe Creative Suite, and Copado for design, prototyping, and release readiness reviews
Ensure designs align with Boeing’s branding, UI standards, and security protocols, integrating data security and user access considerations
Basic Qualifications (Required Skills/Experience):
3+ years of experience designing enterprise web or mobile applications, especially CRM systems (preferably Salesforce)
3+ years of experience with Salesforce Lightning, Flows, and CRM-specific UX workflows
3+ years of experience in user research, usability testing, and A/B testing methodologies
3+ years of experience with design and prototyping tools such as Figma, Adobe XD, or similar
Experience working within Agile environments, utilizing tools like Azure DevOps, JIRA, etc.
Experience with CI/CD pipelines and release management tools like Copado
Preferred Qualifications (Desired Skills/Experience):
5 or more years' related work experience or an equivalent combination of education and experience Salesforce UX Designer Certification
Salesforce Administrator Certification
Experience with Salesforce Experience Cloud (Communities), Mobile Publisher, or customized Lightning experiences
Experience in data architecture, SSO integration, and security role mapping.
Experience in regulated enterprise environments such as aerospace, manufacturing, or defense
Experience with user-centered design solutions for complex business applications
Experience in continuous improvement or lean workshops
Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
Pay & Benefits:
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications, as well as market and business considerations.
Summary pay range for Mid-Level: $105,400 – $142,600
Summary pay range for Senior: $127,500 – $172,500
Applications for this position will be accepted until Aug. 18, 2025
Relocation
Relocation assistance is not a negotiable benefit for this position.
Visa Sponsorship
Employer will not sponsor applicants for employment visa status.
Shift
This position is for 1st shift
Equal Opportunity Employer:
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
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