Amazon.com was recently voted #5 most admired company in the US, #1 most innovative, and # 1 in Customer Service. Amazon’s technology business has a history and tradition of leading the world in Web-related technologies and services. Now, with Amazon Web Services (AWS) you have the chance to help individuals and businesses take their computing infrastructures and applications into “the Cloud”. As a member of the AWS Support team, you will be at the forefront of Cloud technologies with interactions with the full breadth of AWS services. You will be surrounded by people that are incredibly smart, passionate about cloud computing, and believe that world class support is critical to customer success. AWS Customer Service provides global support to a wide range of external customers as they build mission-critical applications on top of AWS services such as Amazon EC2 and Amazon S3. As an AWS Customer Success Representative, you'll engage with Enterprise level customers, providing training, support
· Experience in Customer Service and/or Account Management · Experience working with high-profile customers · Experience with MS Excel · Experience in leadership and/or account management positions · A drive to dig into the details of a system or process to solve customer problems · Proven success in a fast paced support environment · Demonstrated success driving cross-functional deliverables · SQL and/or other relational database experience · Strong fluency with Web Technologies and the Internet · Understanding of cloud based compute and storage concepts · Experience taking ownership and driving