The Customer Service and Support (CSS) Digital and Developer Strategic Business Unit (SBU) was recently created to accelerate the Customer Service and Support digital transformation: we are creating a world-class support experience for our customers and empower customers to self-solve more of their issues and be more satisfied with their self-help experience. Are you a dynamic, driven leader who loves to collaborate across groups, and is passionate about the customer experience and support, artificial intelligence, and innovation? Are you looking for a high-impact role that will influence the future of how we connect with our current and future customers? At Microsoft, we are pursuing artificial intelligence as the key ingredient to empowering every person and organization to solve their most pressing challenges. We are actively hiring for a Technical Program Manager for a Digital Customer Support (DCS) Supportability Team which is chartered to empower customers to self-solve and provide
Responsibilities Intake solution requirements from DCS Supportability Design features, products, diagnostics and/or services which solve the customer's or support engineer's need. Manage solutions from creation to deployment. Drive the technology solutions to enhance the experience of hundreds of millions of customers to self-solve/self-help for the technology. Partner with multiple stakeholders to execute and land DCS solutions across Microsoft and advise on appropriate delivery methods and channels. Use outstanding program management, analytical skills, cross-functional thinking, business judgment,
Qualifications: Required: 7+ years of experience in technology, preferably in the fields of artificial intelligence, machine learning or business analytics. Required: 5+ years of technical program management and delivery experience. Required: Bachelor's degree in Computer Science, Engineering, Business Information Systems, or equivalent software or services experience required. MBA preferred. Proven record of building technical and business relationships with senior stakeholders, and with executive standing. Strong business acumen to partner with other key leaders across Microsoft engineering,