Amazon.com was recently voted #5 most admired company in the US, #1 most innovative, and # 1 in Customer Service. Amazon’s technology business has a history and tradition of leading the world in Web-related technologies and services. Now, with Amazon Web Services (AWS) you have the chance to help individuals and businesses take their computing infrastructures and applications into “the Cloud”. As a member of the AWS Support team, you will be at the forefront of Cloud technologies with interactions with the full breadth of AWS services. You will be surrounded by people that are incredibly smart, passionate about cloud computing, and believe that world class support is critical to customer success. AWS Customer Service provides global support to a wide range of external customers as they build mission-critical applications on top of AWS services such as Amazon EC2 and Amazon S3. As a Senior TCSS with AWS Enterprise Customer Service (AWS Ent CS) you'll engage with Enterprise level customers
· Bachelor’s Degree in Finance, Computer Science, or equivalent work experience. A strong desire to work in a fast paced dynamic environment · Ability to think strategically and execute methodically · Experience developing and improving processes to simplify and automate whenever possible · Experience managing external relationships · Superior verbal and written communications skills with high attention to detail including precise and effective communications · Ability to work autonomously in a highly demanding and often ambiguous environment, with attention to detail and organizational skills