Our Organization: No two days are the same in Customer Service and Support at Microsoft. We solve challenging and complex problems every day, we collaborate and share knowledge with each other and innovate solutions enabling our customers to make the most of Microsoft software and services. As cloud goes main stream, Microsoft Azure is leading the way. Azure's continued success depends on providing our customers a world class support experience. The Azure Rapid Response (ARR) team is geographically distributed with staff in America, Asia, and EMEA. We speak many languages; and we come from a variety of cultural backgrounds. We provide end-to-end Azure solution support for the most critical enterprise customers and top Startups. We are looking for talented people with a growth mindset, a passion for solving complex issues and an obsession for customer happiness. Our Culture: Our culture is built around attributes that drive our every decision, and our every action. Customer obsession – Our
As a Support Escalation Engineer, you will have the opportunity to leverage tools and troubleshooting skills to solve technically complex problems while working with our most strategic enterprise customers. You will be a technical leader and will have many opportunities to assist in the growth of other engineers through one-on-one mentoring, one-to-many education scenarios and problem-solving collaboration. As a member of this organization, you will benefit from access to a comprehensive panel of experts as well as the opportunity to work directly with our Development team. Responsibilities include:
Requirements 1+ year(s) of technical or product support experience 1+ year(s) technical experience in THREE or more of the following: Strong knowledge and understanding of TCP/IP protocols Knowledge and understanding of VPN, IPsec, DHCP, DNS, HTTP/s Experience and/or understanding of Infrastructure / Network Administration Notions of Private, Hybrid and Public Cloud Preferences: BS in computer science or engineering preferred Technical Skills in the following: Troubleshooting at the expert level within large Network Environments Familiar with packet sniffers: Wireshark or Network Monitor/Message