Are you obsessed with the Microsoft Customer Experience? Are you looking for ways to influence how our company interacts with millions of customers around the globe? Don't look any further. This job opening in Customer Service and Support (CSS) Finance offers you the opportunity to work closely with the Customer Insights, Advertiser, Partner and Sales (CAPS) Sr. Leadership and manage a wide portfolio of customer experiences spanning all customer solutions areas, Advertisers, Partners, Commercial and Consumer customers. In addition, this is a key leadership role with responsibility for helping to shape and drive the "Advise Me" Pillar within the CSS customer experience framework. CSS is comprised of more than 20K professionals providing support services across ALL Microsoft's products in 191 countries and 46 different languages! The team manages over 10 billion interactions annually across consumers, advertisers, businesses, developers, and support partners. CSS is responsible for managing
Responsibilities: Contributing every day to the success of others on the team Partner with CSS Support Business Leaders and Engineering Finance Teams Lead the "Advise Me" Pillar Measurement workstream (ROI framework, ROB, LTV, LRP, investments, efficiencies) Maintain end to end controllership responsibilities for all lines of business in the CAPS SBU, including allocation of costs across Product Segments Build business cases using modeling skills for Long Range Plan (LRP), Budget and Quarterly Forecasts Utilize data and analytics to drive productivity improvements within the product support model
Requirements: BS/BA in Finance or related field 5-8 years of relevant experience w/ emphasis on management and business analysis experience Strong communication, drive for results, time management and influence skills Excellent cross group collaboration and interpersonal skills Microsoft Office, particularly emphasis on Excel and PowerPoint