Customer Service Technical and Non-Technical Teams
Seattle, Washington
Support (D2AS) team Customer Service operations
Amazon revolutionized customer service, now we are changing what customers expect from technical support. We’re responsible for the Customer Service operations and solutions for all Amazon Devices and Digital products, from the Kindle and Echo, to Amazon Music and Prime Video. In this role, you’ll be supporting millions of customers, across many dynamic Amazon businesses. The Device, Digital and Alexa Support (D2AS) team is hiring a highly skilled and motivated Data Engineer to design and maintain contact routing for D2AS. This role is responsible for supporting customer contact routing focused on improving customer experience. As an Amazon Data Engineer, you will work in one of the largest data environments in the world. You will help build and maintain one of the largest cross-functional routing solutions. Key Responsibilities · Drive strategic direction of contact routing for D2AS · Interface with operational and business customers to gather requirements and develop routing solutions
· Bachelor's degree or higher in a quantitative/technical field (e.g. Computer Science, Statistics, Engineering) · 5+ years of relevant experience in one of the following areas: Data engineering, business intelligence or business analytics · 5+ years of hands-on experience in writing complex, highly-optimized SQL queries across large data sets · 2+ years of experience in scripting languages like Python etc. · Demonstrated strength in data modeling, ETL development, and Data warehousing. · Proficient in Python and Java · Experience with Redshift, Oracle, etc. · Experience with AWS services (S3,