World Wide Demand Planning and Productivity Manager at Amazon
World Wide Demand Planning and Productivity Manager Details
May 16, 2019, 3:04 a.m.
Corporate Operations
Seattle, Washington
Amazon Shipping, Flex,
Amazon’s expanding logistics products and services (e.g. Amazon Shipping, Flex, Amazon Key, and Amazon Global Logistics [AGL]) are creating new customer segments, including drivers, recipients, property managers, and global shippers. Shipping and Delivery Support (SDS) is an organization dedicated to building world class support for Amazon’s transportation products and services across all customer segments. We have developed customer service support models that are unprecedented at Amazon and provide customers localized support and a direct connection to Amazon’s operations. SDS is looking for a leader who can help us predict the future and be the architect of a workforce planning and optimization model for our newest customer support attributes. This leader needs to be passionate about driving performance and optimization through creative solutions by bringing science and structure to the art of managing and developing a customer facing workforce. Responsibilities: · Create a model that
Basic Qualifications: · A passion for developing a standard workforce management model is required · 5+ years of working within a related field · Ability to work efficiently in a dynamic and ambiguous environment by combining analytical rigor and judgment · Strong commitment to exceptional customer experience, enthusiasm to drive positive change and persuasive ability · Excellent communication skills both verbal and written (ability to present detailed technical analysis, assumptions, and recommendations succinctly) · Experience with R, SAS, SPSS, or Python · Industry experience using SQL to query