Amazon.com was recently voted #5 most admired company in the US, #1 most innovative, and # 1 in Customer Service. Every day we solve complex technical and business problems with ingenuity and simplicity. As a member of Virtual Customer Service (VCS) Support team, you will be at the forefront of diagnosing and repairing complex technical issues with related dependencies. You will be surrounded by people that are passionate about security and enterprise hardware management, and believe that world class support is critical to customer success. Amazon, one of the top 100 companies in the United States, has an immediate opening for a Technical Support Specialist in Seattle, WA. The successful Tech Support Specialist will be responsible for utilizing his/her skills to provide assistance to the operations team in resolving technical problems within the virtual CS space that cover a multitude of technical disciplines. The Technical Support Specialist position is the second level of support for
· Detailed understanding of core hardware principles · A background in Networking – LAN / WAN and Wireless. · Holds a comprehensive understanding of isolation, last-known, and 6-step troubleshooting processes · Telecom knowledge including VOIP / SIP and mobile technologies advantageous. · Basic Project management abilities and technical task execution experience. · Strong analytical skills with proven problem-solving ability. · Proven ability to operate in high-pressure situations, successfully handle multiple competing priorities and possess a high level of discipline while displaying a high degree