Want to disrupt an industry by delighting customers? Looking for a job where your work can have direct and massive impact? Excited to join one of the newest and most exciting AWS services? Come be a leader on a team that is building a product that will touch millions of people daily. Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award winning customer service at massive scale and launching it as a publicly available AWS service. With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. With Amazon Connect you can leverage the power of Artificial Intelligence and the large ecosystem of AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3 and Amazon Kinesis to provide a truly frustration free,
The candidate should have many of the following qualifications: · Must have excellent communication and documentation skills · 3+ years of operational/support experience in SIP/VoIP · Expert understanding of SIP and related VoIP protocols · Strong UNIX/Linux fundamentals · Strong focus on operational process improvements · Experience troubleshooting carrier and various connectivity issues both IP and TDM · Excellent IP networking fundamentals and routing protocols. · Excellent troubleshooting skills with a focus on root cause and prevention · Experience working with telecom carriers turning up