Technical Support Tech III at Amazon

Technical Support Tech III Details

Oct. 31, 2018, 7:06 a.m.
Operations, IT, & Support Engineering
Seattle, Washington
IT Support Engineer
At Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Amazon has an immediate opening for an IT Support Engineer for our Amazon corporate office in Seattle, WA. The IT Support Engineer serves as the liaison between the infrastructure and general operations of the facilities. Support Engineers provide hands-on support for client hardware and software on Windows, Mac, and Linux systems. They also support networking and local server resources for their site. Regular activities include pc imaging and repair, network troubleshooting, AV/VC support, assisting central support with chat and/or phone support, project management, mentorship of junior technicians, systems administration in a variety of software and hardware environments, telecom administration, and hardware procurement

Experience in the following areas of IT: · Microsoft Windows (server and desktop), Linux (server and desktop), and Mac Support · Advanced Troubleshooting skills in a multi-user high pressure environment · Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications · Experience with Data Cabling / Computer Facilities maintenance · Proven skills in PC repair, troubleshooting, deployment, and liquidation · Experience communicating verbally and in writing with peers, management, contractors and vendors · Proven ability to work successfully
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