Want to disrupt an industry by delighting customers? Looking for a job where your work can have direct and massive impact? Excited to join one of the newest and most exciting AWS services? Come be a leader on Amazon Connect and build a product that will touch millions of people daily. Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award winning customer service at massive scale and launching it as a publicly available AWS service. With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. With Amazon Connect you can leverage the power of Artificial Intelligence and the large ecosystem of AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3 and Amazon Kinesis to provide a truly frustration free,
· Bachelor's Degree in Computer Science or a related field, or relevant work experience · 1+ year(s) developing system management / automation software in Perl, Python, Ruby, or Java · 2+ year(s) working in support or operational role with direct customer interactions · Experience integrating open-source software components with custom-built software using software tools · Coding experience with databases (relational as well as NoSQL) · Solid understanding of the Linux Operating System · Understanding of TCP/IP networking fundamentals. · Strong sense of ownership, bias for action, customer obsession,