Supportability Program Manager at Microsoft

Supportability Program Manager Details

Oct. 23, 2018, 6:59 p.m.
Individual Contributor
Issaquah, WA
and website team 40 Markets globally,
Joint day to day operational responsibility for a multimillion-dollar revenue generating program across over 40 Markets globally, the global Presales Supportability PM role works with our Delivery Partners and Engineering to evolve and improve the customer experience and maximize performance. Microsoft Azure is an ever-expanding set of cloud services designed to help organizations meet their business challenges. In the role you will build relationships with the regional Azure Sales Advisors (SA's), Delivery Partners, Azure Engineering, Marketing and website teams to become recognized as a trusted advisor and mentor to the sales advisors, trainers, coaches and Microsoft global stakeholders. In addition, identifying gaps in the customer presales experience, processes, procedure, advocate and customer facing content and handling complex escalations. Proactively removing sales blockers via readiness recommendations to engineering and marketing are core responsibilities, which help delivery

Work with ACOM and CSS to ensure training and agent coverage for new product/solution pages on Work with ACOM PMs to understand sentiment and customer feedback from chat transcripts to enable improvement to pages or processes on Contribute to Azure website and trial testing as required by ACOM, provide testing insights and be the voice of the customer Driving results through collaboration and innovation with Regional SA's, Delivery Partner and internal stakeholders Identify and remove sales blockers; across all aspects e.g. process, procedure blockers Collaborate with regional
Required Qualifications Must have at least one year experience working with Microsoft Azure products and services. Preferrred Qualifications Hands on experience with sales/pre-sales or customer retention, minimum 3 years desired Operational experience working with delivery partners or Microsoft Partners day to day Understanding of Microsoft Azure services and how businesses can apply them Deep understanding of Microsoft Azure hub websites Proven experience in resolving customer and partner issues Ability to collaborate and build relationships with internal stakeholders and delivery partners Experience
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