MULTIPLE POSITIONS AVAILABLE Company: Amazon Web Services, Inc., an Amazon.com company Position Title: Support Engineer IV Worksite: Seattle, WA Position Responsibilities: Provide technical support, including fielding and handling customer issues via phone, chat, and email. Apply advanced troubleshooting techniques to provide unique solutions for critical, highly complex, customer problems that span multiple AWS services. Work with development teams to establish and improve end-to-end service support. Drive customer communication during critical events. Write tutorials, how-to videos, and other technical articles for the AWS customer community and internal training. Assist customers on a wide variety of topics, including AWS cloud architecture, migration and troubleshooting complex performance issues. Mentor junior support engineers.
Position Requirements: Bachelor's degree or foreign equivalent in Computer Science, Information Science, Information Technology, Engineering, Mathematics, Physics, or a related field and one year of experience in the job offered or a related occupation. Must have one year of experience in the following skill(s): Linux or Windows systems administration; and at least one of the following: (1.) database administration in MySQL, Oracle, PostgreSQL, MS-SQL, or MariaDB; (2.) working with one of the following NoSQL technologies (DynamoDB, Redis, MongoDB, or Cassandra), and ETL tools in managing data workflow