MULTIPLE POSITIONS AVAILABLE Entity: Amazon Web Services, Inc. Position Title: Support Engineer III Location: Seattle, WA Position Responsibilities: Identify widespread and systemic customer facing problems for Amazon Web Services. Responsible for monitoring internal tools to identify customer facing problems. Ensure the appropriate parties are engaged to drive the resolution of the problem and act as an advocate on behalf of the customer to both report and manage the customer experience. Monitor incoming alarms. Prioritize, manage and own emerging and developing customer issues from start to finish. Detect and diagnose service impacting events. Provide critical incident response/management for AWS Service Teams. Monitor and manage communications during high impact events via relevant channels. Work with key stakeholders across AWS to improve the customer experience and develop mechanisms that support operational excellence. Drive down mean time to engagement and communication for all incident
Position Requirements: Bachelor’s degree or foreign equivalent in Information Science, Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field and one year of experience in the job offered or as a Software Development Engineer, or related occupation. Employer will accept three years of experience in the job offered or a related occupation as equivalent to a Bachelor’s degree and one year of experience. Must have one year of experience in the following skills: incident management with mission critical services; correlating system behaviors based on known inter-dependencies;