Our Organization: No two days are the same in Customer Service and Support at Microsoft. We solve challenging and complex problems every day, we collaborate and share knowledge with each other and innovate solutions enabling our customers to make the most of Microsoft software and services. As cloud goes main stream, Microsoft Azure is leading the way. Azure's continued success depends on providing our customers a world class support experience. The Azure Rapid Response (ARR) team is geographically distributed with staff in America, Asia, and EMEA. We speak many languages; and we come from a variety of cultural backgrounds. We provide end-to-end Azure solution support for the most critical enterprise customers and top Startups. We are looking for talented people with a growth mindset, a passion for solving complex issues and an obsession for customer happiness. Our Culture: Our culture is built around attributes that drive our every decision, and our every action. Customer obsession – Our
The Role As a Support Escalation Engineer, you will have the opportunity to leverage tools and troubleshooting skills to solve technically complex problems while working with our most strategic enterprise customers. You will be a technical leader and will have many opportunities to assist in the growth of other engineers through one-on-one mentoring, one-to-many education scenarios and problem-solving collaboration. As a member of this organization, you will benefit from access to a comprehensive panel of experts as well as the opportunity to work directly with our Development team. Responsibilities
Requirements 1+ year(s) technical or product support experience 1+ year(s) in THREE or more of the following: Knowledge of Windows OS Internals concepts Knowledge of Linux OS Internals concepts Understanding of Virtualization concepts and virtual system administration. Experience with VM configuration and administration. Preferences: BS in computer science or engineering preferred Technical Skills in the following: Microsoft Azure architecture and its components (Networking, Fabric, Compute, Storage, etc) Knowledge of Microsoft Azure Platform services. Azure Platform development and deployment