Support Engineer at Amazon

Support Engineer Details

Jan. 9, 2019, 7:35 a.m.
Operations, IT, & Support Engineering
Seattle, Washington
peers via team Amazon Go app
Amazon Go is a store with no lines and no checkout—you just grab and go! Customers use the Amazon Go app to enter the store, take what they want from our selection of fresh, delicious meals and grocery essentials, and go! Check it out at amazon.com/go. Our approach to problems is entrepreneurial. You will be challenged to invent, create and solve challenging problems as well as wear many hats and collaborate in an environment that’s more startup than big company. You will need a strong ability to troubleshoot hardware, software, and network issues. As a Support Engineer (Technical Operations Center Engineer), you seek resolution to problems and mitigate risk, always ensuring a Customer Obsessed experience has occurred. You will be working on services with a direct impact on the customer experience. If you are excited about the opportunity to learn and work on distributed systems, enjoy trouble shooting and solving complex problems, consider the opportunities to work with Amazon Go. You

· BS/MS in Computer Science/Engineering or related disciplines · 5 to 8 years of experience in development/network systems/infrastructure/Production Support · Hands on experience with distributed and/or enterprise applications · Knowledge of the UNIX/Linux operating system · Able to write complex scripts and automation (using any one of Shell, Ruby, Perl, Python). · Strong debugging/troubleshooting skills · Excellent verbal and written communication skills · Strong understanding of support processes – handling tickets, monitoring, processes and metrics · Ability to solve complex problems independently
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