Support Engineer at Microsoft

Support Engineer Details

Oct. 30, 2018, 11:03 p.m.
Individual Contributor
Issaquah, WA
Microsoft Azure is
Are you interested in the cloud business? Microsoft Azure is strategic to Microsoft and is enabling customers, ISVs, and Microsoft IT to develop, test, and deploy solutions in the cloud to take advantage of economies of scale, reliability, globally distributed data centers, and generally reduce the effort of managing dedicated IT infrastructure. Microsoft Azure is a growing leader in the cloud market with Azure Support enabling customer success and providing a key differentiator when customers make buying decisions. Microsoft Azure Support is a strategic unit of Customer Service and Support (CSS) responsible for the following: Resolving customer issues including complex technical scenarios integrating several cloud capabilities (Windows Azure, SQL Azure, AppFabric, etc.) and scenarios supporting a service such as service availability, quality, outage management, subscription management, correlation of usage and charges, and cost efficient solution architecture. Provide critical product

The Support Engineer (SE) is a critical role in the resolution of complex support incidents related to supporting customer use of the Microsoft Azure platform. A commerce Support Engineer is knowledgeable in Microsoft Azure services, technologies, offerings and the Azure billing platform. The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone and email,; escalates issues quickly when deep, specific skills or other capabilities are required; ability to use knowledge of the Microsoft Azure architecture
SOFT SKILLS Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status; and inspire confidence Handle challenging and politically sensitive customer situations, including the appropriate use of all available resources, communicate effectively with Support teams on complex issues Excellent spoken and written English communication skills Demonstrable troubleshooting skills Cross-team collaboration Logical and critical thinking Passion for technology and customer support Understanding of cloud
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