The Office Modern Assistance and Support Experience team is the group that one billion people turn to for critical answers to questions about Office and Office 365. And Office 365 has been described by CEO Satya Nadella as the new "engine of growth" for the company. Our team will enable that growth through delivering the industry leading Help, Support, and Training experiences that empower our customers to be more productive with our vast and growing portfolio of apps and services. We are looking for a Software Engineer II to join the team whose charter is to create rich, intuitive user experiences for the next generation of support experience. We are a fun, agile team that constantly strives to put the customer first, take smart risks, and try new ideas to improve customer satisfaction and engagement. The team's core priorities include: Building the next-generation of support experiences across the broad portfolio of applications and services and transforming our experiences to be highly
Responsibilities include: • Developing ground breaking new help and assistance user experiences • Using big data techniques to gain invaluable customer insights for how we can personalize and improve our experiences • Leveraging machine learning and AI to build models that deliver incredible self-help experiences • Enabling data-driven decisions using telemetry and usage data • Ensuring the availability and performance of support experience and the satisfaction of our customers • Creating unit tests, automation, and performance tests • Authoring tools, scripts, and other infrastructure components
Requirements: • Bachelor's Degree required, preferably in Computer Science, Math, Engineering or related field • 3+ years of industry experience • Experience with one major programming language is required, including: C#/C++/C, Java, Objective-C • Experience with the following: HTML/CSS, JavaScript and experience with different front-end technologies (React, Angular), web services and REST APIs • Troubleshooting, debugging, diagnostics and strong analytical skills • Strong customer focus and understanding of the importance of Live Site engineering • Experience with Azure, machine learning, AI,