Services Advisor - University Village (Full-Time) at Microsoft

Services Advisor - University Village (Full-Time) Details

Feb. 14, 2019, 11:40 a.m.
Individual Contributor
Seattle, WA
digital property team Services Advisors are
Our Services Advisors are experts in showcasing and interacting with Microsoft devices and software, providing world class service at our Answer Desk in-store. Through these customer engagements, Services Advisors help both consumer and business customers to see what is possible with technology, ultimately empowering them to achieve more through one to one support, personal training sessions, and small group workshops. Microsoft Store is the public face of Microsoft, where every individual, community and business can directly experience all that's possible with Microsoft, and we're looking for the best and brightest talent to tell our story. Are you interested in a career where you can inspire customers and make an impact while building lifelong skills? If so, we're the place for you! Help connect customers with their passions to achieve more, through our physical and digital retail properties. Microsoft Store includes jobs in physical retail locations, digital property teams and corporate

Customer Obsession Empathetically assess customer support needs through listening, diagnosing, and repairing their devices, helping customers discover, use, and love Microsoft hardware, software, and services Deliver collaborative and enrichening one-on-one training sessions to both consumer and business customers, helping them acquire the skills needed to enhance their knowledge around our products and services Technological Capability Identify and communicate potentially complex repair situations to store leadership as appropriate, maximizing time efficiency in resolution with a high-level attention
Required Qualifications 1 year as a computer technician or helpdesk support or 1 year in a computer or technology education program Valid authorization to work in the U.S. is required; no visa sponsorship is available for this position Preferred Qualifications Strong verbal and written communication skills and a high-level attention to detail Thrive in a fast-paced team oriented, dynamic, public-facing environment driven to achieve results Experience in selling consumer electronics or technology solutions Deep understanding of Microsoft products including, but not limited to: Windows, Xbox, Windows
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