Service Operations Manager at Microsoft

Service Operations Manager Details

April 10, 2019, 3:39 a.m.
IT Operations
People Manager
Full-Time
Redmond, WA
helping Microsoft team Services Engineering builds
Core Services Engineering builds and manages the critical products and services that Microsoft runs on . We boldly pursue big ideas that power transformational advances at Microsoft and for our customers, while helping Microsoft teams work smarter, faster and more securely every day. Core Services Engineering employees have deep technical and business expertise, customer insights, and a clear point of view that comes from first-hand, large-scale experience with Microsoft and industry solutions. We are engineers, technology leaders and experts, digital transformation change agents, and customer advocates. We have exciting opportunities for you to innovate, influence, transform, inspire and grow within our organization and we encourage you to apply to learn more! Are you a continuous learner with a desire to lead a talented team, drive digital transformation, and guide with a growth mindset? Microsoft End User Services Engineering is looking for a passionate, purposeful leader to join our

Attract, develop and retains talent. Recognize team members' strengths, aligned to capability needs, resulting in strong delivery results Facilitate an environment of inclusion that leverages diverse perspectives and talent, to better represent and understand our global customers Create a culture of customer engagement and lead team to deliver successful customer outcomes Lead a consistent delivery excellence rhythm and ensures alignment with key internal stakeholders. Consistently manage areas of fiscal responsibility, staying within budget, and effectively managing resources. Proactively identify
6 + years of experience with Incident Management and the ability to demonstrate an in-depth knowledge of Incident Management processes in a dynamic service environment 2+ years managing a service delivery team Demonstrated ability to analyze data, tell the data story and drive improvement opportunities Lead and drive complex projects with multiple work streams spanning different businesses and disciplines Lead Strategic Planning to grow revenue and meet productivity targets Ability to deliver innovative improvement plans that focus on maturing the service and lowering costs. Ability to articulate
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