Service Engineer at Microsoft

Service Engineer Details

Nov. 16, 2018, 3:49 p.m.
Individual Contributor
Redmond, WA
Core Commerce team Core Commerce team
The Core Commerce team enables one of Microsoft's most business-critical needs: electronic monetization of products and services. Commerce is developing some of Microsoft's largest scale, most business-critical cloud services. These services have a huge global footprint of over 240 markets and processes millions of transactions daily, with loads growing linearly as Microsoft moves to a fully cloud-powered services and devices company. The platform powers all of Microsoft's key businesses – Azure, Office 365, XBOX, Windows App Store, Windows Phone, Bing Ads to name just a few. The platform also powers the licensing business for millions of customers large and small, enabling them to use Microsoft software and services across cloud, on-premises, and hybrid scenarios. Whether renting a movie or buying a game on Xbox LIVE, purchasing an app on a Windows or Windows Phone device, signing up for an Office 365 subscription or paying for Azure services, you are using Commerce. Service Engineers

Contribute in debugging, troubleshooting complete stack of a service; drive analysis of a service outage to recommend solutions to solve problems permanently Builds scripting solutions to automate platform setup Review and influence ongoing design, architecture, standards and methods for operating services and systems; assess design and code changes to drive improvements Conduct periodic on call duties in a rotation Accountable for the rapid identification and recovery from service impacting outages and incidents. Identifies and coordinates technical personnel through phases of triage, diagnosis,
• A BS/MS in Computer Science or equivalent experience • 2+ years software development experience (online services preferred) • Good scripting/automation skills • Good C#, C++, C, .NET or Java coding skills • At least 2 years of previous experience working in a 24x7x365 production environment supporting critical real-time applications. • Able to work a flexible schedule during non-core business hours and be in the on-call schedule 24x7x365 days a year.
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