Service Engineer 2 at Microsoft

Service Engineer 2 Details

April 22, 2019, 5:17 p.m.
Engineering
Individual Contributor
Full-Time
Redmond, WA
helping Microsoft team Services Engineering builds
Core Services Engineering builds and manages the critical products and services that Microsoft runs on . We boldly pursue big ideas that power transformational advances at Microsoft and for our customers, while helping Microsoft teams work smarter, faster and more securely every day. Core Services Engineering employees have deep technical and business expertise, customer insights, and a clear point of view that comes from first-hand, large-scale experience with Microsoft and industry solutions. We are engineers, technology leaders and experts, digital transformation change agents, and customer advocates. We have exciting opportunities for you to innovate, influence, transform, inspire and grow within our organization and we encourage you to apply to learn more! Do you want to work on cutting-edge cloud technologies? Do you want to be part of the team that creates showcase user experiences that create a lasting impression on the users? Do you have the engineering skills, attention to detail

Configure Microsoft Teams and Skype for Business systems, video conferencing systems, according to technical specifications of the features and functionality required. Engineer, manage and deliver multiple, independent projects within proposed budget and timelines. This includes managing of vendors and ensures compliance to the Corporate Telecom standards and guidelines. Engineer tools and processes to measure and ensure service health Identify and drive service and product improvements that meet the needs of Enterprise customers Leverage data and telemetry to make decisions and driving feedback
Bachelor's degree in Computer Science / Engineering or related discipline (or equivalent work experience) 5+ years in design, implementation, and enterprise-scale administration of O365 services. 5+ years' experience with enterprise IT service escalation/support management, especially around global communications/collaboration systems. Proven ability to design and support systems architectures incorporating cloud and on-prem services and components. Proficiency with PowerShell development Experience with cloud and/or hybrid infrastructures Experience creating automation for service operations Preferred,
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