Microsoft Managed Desktop (MMD) is an important, new offering where we take a more significant role in the deployment and management of the corporate desktop computing platforms, leveraging our Windows, Office 365, Cloud management, and Security offerings. https://www.microsoft.com/en-us/microsoft-365/modern-desktop/enterprise/microsoft-managed-desktop It's an exciting time for Microsoft to begin this initiative and an equally exciting time to join this team as we grow. We work as a start-up team within the engineering organization, leveraging and pushing key features into cloud technologies like Windows 10 (Windows as a Service, Windows Defender Suite, Autopilot, imageless deployment, Get Help, etc), Office 365 (Centennial versions, Teams, plug-ins) and Cloud management tools (Azure Active Directory, Intune, and Operations Management suite + Analytics). Microsoft Managed Desktop Service Engineer troubleshoots the most complex customer problems. You will be asked to span across a broad
Be part of a small, agile team working with experienced engineers that behaves more like a start-up than an established team. Lead efforts to troubleshoot complex issues that span across Windows and the Enterprise Management Stack Communicate technically complex information with Microsoft's developer customers via email, telephone, and electronic services. Working with customers when their site is down requiring calm empathy. Results will be measured via customer surveys. Provide actionable feedback to the engineering teams by isolating software bugs, surfacing customer pain points, and collecting
Basic Qualifications: 1+ years of deep troubleshooting skills in Windows 1+ years of experience in customer support, product support, IT Admin Support, Consulting, or systems development KPI driven, proactive and motivated for continuous improvement Strong troubleshooting skills and experience Windbg debugging experience Ability to communicate and collaborate with people Ability to operate effectively and independently in a dynamic environment Preferred Qualifications: Comfortable learning and growing in a fast paced, start-up environment. 2+ years development experience in C/C++ and Windows SDK