Are you a passionate customer advocate and accomplished UX researcher with a drive to deeply understand not only what customers want—but why? The Retail Experience Design (RED) organization is shaping the future of shopping for millions of customers world-wide, and we’re growing our team. You’re an expert who thrives on conducting qualitative research. In this role, you will drive and implement a research strategy, possibly inventing some new research techniques along the way, so we can better understand our customers. Your research will be agile, performing quick but thorough data analysis in order to create insightful findings that lead to product improvements and new directions. Our teams move fast and iterate continually. You will be right there with them—but you will also find time to zoom out and ask the big questions that change the course of these programs, or cause us to build entirely new ones. You will interact daily with product managers, designers, engineers and your research
· 8+ years of proven success leading user research projects with demonstrated impact · A BS or equivalent degree in psychology, cognitive science, Human Factors, HCI, HCD (or similar), or equivalent work experience. · End-to-end experience with all aspects of research · A strong portfolio demonstrating past work experience and deliverables · Experience conducting research on mobile platforms · Hands-on experience with: lab-based user testing, remote testing, iterative prototype testing, concept testing, ethnographic research, longitudinal research (e.g. diary studies), benchmarking, international