We're looking for a talented Senior Design Researcher to join us to lead compelling research t hat empower our team to achieve more together for a new online Microsoft web and mobile experience. You'll have the opportunity to shape the direction of Microsoft Services Hub, a new digital online experience for that offers digital education, health assessments and support management for enterprise customers. We value customer obsession , creativity, sharing ideas openly, and having fun while we work. Most of all, we ' re motivated by the desire to create product experiences that help our customers achieve more, save time and connect to what they care about the most across Microsoft products and services. As a Senior Design Researcher, you will partner closely with other researchers, designers, product management, and engineers to define and create new experiences for Microsoft Services Hub. You will have the opportunity to drive research strategy , lead the design and research function workloads
As a Senior User Researcher, you will: Drive foundational research strategy for the team while partnering with product owners, solution owners to define moments of truth on behalf of the customer. Lead customer research to produce study plans, analysis for personas, customer journeys maps and information architecture frameworks. Ability to create designs based on your iterative customer research and be flexible enough for low fidelity UX, flows and quick prototypes. Review and validate work with peers, stakeholders and users throughout the operating model processes, maintaining constant and open
Minimum Qualifications: 5+ years' experience in industry conducting applied research on enterprise web-based products (mobile plus) 5+ years' experience as a researcher on an end to end product - creating research agendas and schedules, , defining and tracking user experience goals and metrics, driving execution on projects, and managing the work of additional resources. Preferred Qualifications: Experience working in an Agile environment. Experience with a broad range of research methodologies (qualitative and quantitative techniques) and you understand the right balance between the two. Plus: