The Amazon Delivery Experience (DEX) Research and Design Team is responsible for designing an end-to-end shopping experience framework for customer-facing delivery programs and experiences worldwide. User researchers on the team inform this framework by cultivating a deep understanding of the needs and behaviors of customers. This involves inspecting their various delivery-related touchpoints with Amazon, from product discovery, to evaluation, to purchase, and post-purchase. They sit with designers in a small, tenured, highly-respected, and cohesive team. Our embedded product and tech partners are hungry for research insights as we’ve quantifiably proven significant impact on both the business and the customer experience. We need a highly motivated, creative and passionate Sr. User Researcher to be a part of our team as we build the next generation of delivery experiences, on all devices and platforms – for millions of people around the world. In this role, you will be responsible for driving
As an ideal candidate, you will have: · 5+ years of proven success leading user research projects with demonstrated impact · A BS or equivalent degree in psychology, cognitive science, Human Factors, HCI, HCD etc. · End-to-end experience with all aspects of research · A strong portfolio demonstrating and showcasing how your work has the impacted the product/experience · Experience conducting research on mobile platforms · Hands-on experience with: lab-based user testing, remote testing, iterative prototype testing, concept testing, ethnographic research, longitudinal research (e.g. diary studies),