Sr. Technical Program Manager Amazon’s mission is to be ‘Earth’s most customer-centric company’, and our award-winning Customer Service (CS) team is an essential part of that mission. Amazon CS is one of the largest customer service organizations in the world. Our tens of thousands of Customer Service Associates (CSAs) around the globe provide world-class support to customers 24 hours a day, 7 days a week, and in over 15 languages (and growing). We are looking for a talented and experienced Technical Program Manager who is excited to lead and drive large cross-organizational projects and initiatives for Amazon CS. The TPM will work in an entrepreneurial environment, solve complex technical issues and provide innovative solutions for Amazon customers. In this role, you will work hands-on with engineering, machine learning and data science teams to deliver results while fostering input and participation from all levels of the organization. This role is unique in that it does not support just
Bachelor's degree in Engineering, Computer Science or related technical field or equivalent experience 5+ years of experience managing complex technology projects Experience with agile development methodologies Ability to conceptualize complex interrelated applications and system platforms, as well as the ability to effectively communicate those systems to non-technical team members and business partners Strong bias for action Experience of working with remote teams 7+ years of experience managing complex technology projects Experience of managing efforts in distributed systems and/or developing