Senior Support Engineer at Amazon

Senior Support Engineer Details

Oct. 30, 2018, 8:01 a.m.
Operations, IT, & Support Engineering
Alexa Engine
Seattle, Washington
Application Support Team Excellence’s Application Support
Alexa Excellence’s Application Support Team (AXES) is Alexa’s central defense against large-scale incidents as well as driving operational excellence across all of Alexa organization. Our key offering to Alexa is best in class Incident Management. Our engineers are front-and-center in driving down event duration through experience in operational excellence, best current practices and incident management tools. We are looking for engineers who have owned or participated in operational and incident management for at least one large-scale enterprise. You should have a passion for working with new technologies and are not afraid to exercise your creativity in pushing the boundaries of existing technologies. Running incident management for Alexa Excellence is unique; a central team within Alexa that supports the rest of the org, and our ability to identify and mitigate issues is the most important aspect of every Amazon employee. Because of our unique role, you will have limitless exposure to

· A BS degree in Computer Science or equivalent · 4+ years relevant experience in a online technical operations environment · Experience with Java/Python/Ruby, as well as shell scripting · Knowledge of Linux and networking fundamentals · Experience with troubleshooting and documenting findings · Experience driving collaborative projects from conception to delivery · Experience in Agile/Scrum or related collaborative workflow• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure • Effective prioritization and time management • Knowledge
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